Search

How do I find the PCoIP log files and set logging level for the Remote Workstation Card?

The Remote Workstation Card (RWC) has three components all of which have logs. Remote Workstation Card OS How to create a support bundle How to set the log level Firmware Firmware Collect Logs Set Log Level Software Windows Collect Logs Linux …

Understanding the support bundle for HP Anyware for Windows PCoIP agents

Overview Both the Linux and Windows PCoIP agents include a service utility that generates support bundles, which gathers logs and other system information and packages them in single, compressed file. This page explains the contents of the support bundle …

Knowledge Base Article Advisory Setup HP Anyware

Last modified: November 12, 2024

2860

Feature Requests and Accelerated Development

Feature Requests Teradici frequently releases new features for all our our products creating adding more value to you and opening up many new possible uses for our products. The new features are driven by feedback from our valued customers telling us …

Knowledge Base Article Advisory Accounts HP Anyware

Last modified: November 28, 2023

1300

HP Anyware Manager SAML Authentication with Okta

Requirements Must have an Okta account Must have users in Okta 1. Create an Okta account if you do not have one, or else log-in to your existing Okta account. You must be logged in as an Okta Admin. 2. From the Okta site click Applications from the …

Core API vs Session Client API

The following page details and compares the Core API and Session Client API in the following area's: Feature Set Supported Host Platforms Direct Connection Licensing Core API vs Session Client API Feature Set The following table details the feature …

Do all log entries marked (CAUTION!) indicate a possible critical issue?

No, log entries marked with (CAUTION!) are not necessarily a critical issue. The case below states such a case but it is still essential to note these log entries could be indicative of a potential issue. Scenario 1 You see caution errors similar to the …

How to upload provisioning template and post script files to customer storage in HP Anyware Connectors for Azure

HP Anyware has changed the file names, locations and install paths of the PCoIP Agents. This KB provides instructions on how to update previously installed HP Anyware Connectors for Azure with these new locations to ensure that new remote workstations use …

How do I find the IP address of my newly installed PCoIP Zero Client or PCoIP Remote Workstation card?

Answer: You can determine the IP address associated with your device using one of the following methods: Before you begin, write down the MAC address of the device you want to determine the IP address of. For most of these methods, the MAC address is …

Why do I get licensing error using HP Anyware on GCP (Google Cloud Platform)?

Symptom: If you are using GCP and experiencing PCoIP license registration failure on the remote host, please run the following command on the host VM where the PCoIP agent binary is located: pcoip-validate-license.ps1 -v The following error can be …

Knowledge Base Article Advisory

Last modified: August 2, 2023

409

How to upgrade PCoIP Management Console?

This is a high level KB article to give you migration path for your currently installed management console version. Path 1 - Upgrade from Management Console 1.x to Management Console version 1.1: How to upgrade PCoIP Management Console? Path 2 - Upgrade …

Search

Type

Product

Publish Date