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PCoIP Management Console Release 2021.03 is now available

Teradici is pleased to announce that PCoIP Management Console Release 2021.03 is now available for download. What’s new in this release? Improved Logging After a profile has been successfully applied, the event log message Finished applying firmware …

PCoIP Zero Client and Remote Workstation Card 21.03 updates are now available

We very pleased that we have released updates for the 2021.03 release: PCoIP Zero Client Firmware 21.03 PCoIP Remote Workstation Card Firmware 21.03.1 PCoIP Remote Workstation Card Software for Linux and Windows 21.03 PCoIP Remote Workstation Card Agent …

PCoIP Management Console Release 2021.07 is now available

We are very pleased to announce the release of Management Console 2021.07 offering enhanced support for Certificates which will greatly benefit our security conscious customers. Added 802.1X and AWI certificate usage types for certificates deployed using …

Knowledge Base Article Announcement

Last modified: August 9, 2021

291

PCoIP Agent reported "This version of trusted storage is not supported"

Problem The PCoIP Agent stops immediately after starting, and the log file contains: " Failed to add FNE trial license source: [1,7E1,2,0[70000027,0,5002E]] This version of trusted storage is not supported" Or running the pcoip-validate-license.ps1 …

Troubleshooting PCoIP session Connection Issues

Problem When connecting to a PCoIP Standard Agent for Windows, PCoIP Graphics Agent for Windows, PCoIP Standard Agent for Linux or PCoIP Graphics Agent for Linux the connection fails with one of the following messages: Error: Unable to connect to …

Client Display Health Check - Diagnostics and troubleshooting guide

Summary To receive a detailed client diagnostic report, create a client support/log file bundle and then submit this bundle to the PCoIP health check tool. Once the files are submitted, it will take 5-10 minutes to produce a detailed report. The …

Knowledge Base Article Diagnostics Display HP Anyware

Last modified: September 3, 2023

1421

Failure to connect to an Azure graphics instance with HP Anyware Manager

When deploying graphics instances to Azure using HP Anyware Manager APIs, an Azure deployment is created to provision the remote workstation and the necessary infrastructure to run it. This Azure deployment starts a provisioning script that will run in …

Knowledge Base Article Tutorial Management HP Anyware

Last modified: September 14, 2023

176

Error: The Certificate for the Domain Controller is Untrusted or Invalid

Problem When connecting to a HP Anyware PCoIP Agent the client receives the error "The Certificate for the Domain Controller is Untrusted or Invalid." Causes: The error generally means that the HP Anyware Connector was unable to communicate with …

Cloud Access Software 2021.07 is now available

We're excited to announce that Cloud Access Software 2021.07 is now available for download. What is new in Cloud Access Software 2021.07 PCoIP Graphics Agent for macOS First release of our Agent for macOS Available as Graphics Agent and part of the Cloud …

Knowledge Base Article Announcement

Last modified: August 24, 2021

435

FAQ - HP Anyware Manager and HP Anyware Connector

This article provides common questions and answers about HP Anyware Manager (previously HP Anyware Manager). It includes concepts, guidelines and troubleshooting checklists and links to the product documentation instructions found in the various HP …

Knowledge Base Article FAQ Setup HP Anyware

Last modified: September 12, 2023

3572

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