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FAQ's Peripheral Devices
FAQ's - Webcam   General  Health Checks Troubleshooting How to troubleshoot Webcams Webcam will not show under attached devices in Zero Client. Webcam shows status as "Not Supported" in attached device. Webcam shows status as "USB device not supported …
Knowledge Base Article Troubleshooting FAQ Peripheral Devices
Last modified: January 16, 2025
1816
Which PCoIP products support Wacom devices?
Wacom devices are supported by PCoIP using 2 different connection methods. Each connection method has it's pros and cons and the most suitable should be selected for your scenario.   Bridged USB device When using the Wacom device as a bridged USB device, …
Knowledge Base Article Advisory Peripheral Devices
Last modified: September 3, 2023
480
HP Anyware Graphics agent does not show video on paid streaming services such as Netflix/ Apple TV/ Disney+ / Spectrum LiveTV/ News streaming
The HP Anyware Graphics agent uses graphics card video drivers for the PCoIP session. Due to  Digital rights management (DRM) , video drivers are likely to be blocked from capturing copyright content. Meaning video drivers are unable to read content from …
Knowledge Base Article Troubleshooting Tutorial
Last modified: September 3, 2023
46
Wacom Cursor Offset with Autodesk Flame
Description : The Autodesk Flame by design introduces mouse offset when it is loaded. HP Anyware does not has an option to compensate for this offset in the Flame. As a result, users will see mouse offset in the Flame application.   Workaround : Since …
Knowledge Base Article Troubleshooting
Last modified: September 3, 2023
284
Microsoft update to Full Enforcement Mode - impact to PCoIP Zero Client
Microsoft will implement Full Enforcement Mode of Certificate-based authentication changes on Windows domain controllers in February 2025. We have confirmed there will be no impact to PCoIP Zero Client users and smart card authentication will work even …
Knowledge Base Article Advisory Zero Clients Anyware Trusted Endpoints
Last modified: September 25, 2023
375
HP Anyware Graphics agent does not show video on paid streaming services such as Netflix/ Apple TV/ Disney+ / Spectrum LiveTV/ News streaming
  The HP Anyware Graphics agent uses graphics card video drivers for the PCoIP session. Due to  Digital rights management (DRM) , video drivers are likely to be blocked from capturing copyright content. Meaning video drivers are unable to read content …
Knowledge Base Article Troubleshooting
Last modified: September 3, 2023
59
Important Notice regarding Management Console default certificate expiry
The default Management Console certificate used in versions 23.06 or older will expire October 15, 2023.  If you are managing endpoints using the default Management Console certificate from Management Console 23.06 or older, you will no longer be able to …
Knowledge Base Article Advisory Announcement Warning Management Management Console
Last modified: September 1, 2023
89
Anyware Device Health check - Diagnostics and troubleshooting guide
Summary To receive a detailed Anyware Manager/Connector/PCoIP Connection Manager(CMSG) diagnostic report, create a Anyware Manager/Connector/PCoIP Connection Manager(CMSG)  support/log file bundle  and then submit this bundle to the PCoIP  health check …
Knowledge Base Article Troubleshooting FAQ Diagnostics HP Anyware
Last modified: January 29, 2025
787