License check results in Broken Host message
Problem When viewing licenses on a license server via pcoip-view-license, a HP Anyware PCoIP Agent with an instance locked license or a PCoIP Management Console you get the message Trust Flags: **BROKEN** HOST.   Cause When the license component of …
Knowledge Base Article Troubleshooting Licensing HP Anyware Management Console
Last modified: September 3, 2023
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Configuring PCoIP Zero Client for webcam support
When using a PCoIP zero client to connect to a software host such as HP Anyware Agent or VMware Horizon Agent, you need to ensure USB redirection is enabled when installing the host agent. With USB redirection installed we can now troubleshoot from the …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: September 5, 2023
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When connecting to the PCoIP Graphics Agent I only get 1 display when I have 2 or more connected
Problem When connecting to a PCoIP Graphics Agent installed on a machine with an Nvidia GRID K340, Nvidia GRID K520, Nvidia GRID M series or above GPU I only get one display but the PCoIP Zero Client or PCoIP Software Client has multiple displays …
Knowledge Base Article Troubleshooting Display HP Anyware
Last modified: November 16, 2022
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PCoIP Troubleshooting Steps: IEEE 802.1x Network Authentication
This article provides a brief list of troubleshooting steps for common issues with 802.1x authentication. It is not intended to be a comprehensive troubleshooting guide. These include scenarios for: Problems uploading IEEE 802.1x certificates to PCoIP …
Knowledge Base Article Troubleshooting Security Remote Workstation Card Zero Clients
Last modified: September 5, 2023
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How to Identify PCoIP Session connection Issues in PcoIP Logs
How to Identify PCoIP Session connection Issues in PCoIP Logs (6076) Client log file messages When checking or monitoring client log files, you may see these messages when the client cannot connect on TCP port 443 or TCP port 60443. Note: You log files …
Knowledge Base Article Troubleshooting Session HP Anyware
Last modified: December 10, 2022
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Why are some Tera2 PCoIP Zero Clients showing the Online status as "False" in PCoIP Management Console 2.x and 3.x?
This indicates that the Tera 2 PCoIP Zero Client is not being managed by the PCoIP Management Console and can be one of several reasons: Not powered on Firmware has been downgraded to 4.x so no longer manageable by PCoIP Management Console 2.x and 3.x NTP …
Knowledge Base Article Troubleshooting Management Management Console Zero Clients
Last modified: September 3, 2023
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Why can I not establish a PCoIP connection with my HID smartcard?
Scenario 1 PIV smart cards do not work with PCoIP Zero Clients in pre-session. (Before a PCoIP session is established)   How to Identify User cannot establish a PCoIP session using their smart card. Search the PCoIP Zero Client default logs show the …
Knowledge Base Article Troubleshooting Security Zero Clients
Last modified: September 25, 2023
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Random Session Disconnects due to Spanning Tree Configuration
Scenario PCoIP sessions experience random session disconnects of some or all clients. Re connection is not always possible straight away.   Cause A Spanning Tree Protocol (STP) re-calculation can cause random session disconnects. STP will cause the …
Knowledge Base Article Troubleshooting Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: December 9, 2022
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Why does my attempt to change my Active Directory password fail from a PCoIP Zero Client in an Imprivata Onesign environment?
Scenario In an environment containing an Imprivata Onesign appliance, your Imprivata server authenticates you but your Active Directory password change attempts fails after entering a new password at the prompt. You are able to change your password from a …
Knowledge Base Article Troubleshooting Security Zero Clients
Last modified: November 21, 2022
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FAQ's HP Anyware Manager/Connector
FAQ's - HP Anyware Connector    General  Health Checks Troubleshooting   The Certificate for the Domain Controller is Untrusted or Invalid Failed to communicate with Connection Manager Unable to connect to myhost.cloudaccesslabs.com. Please enter a new …
Knowledge Base Article Troubleshooting FAQ Diagnostics Display HP Anyware
Last modified: July 25, 2024
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