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How do I set the verbosity level for PCoIP Agent log entries?

For HP Anyware, Amazon Workspaces, and Horizon View 5.2+: When changing the verbosity level for the PCoIP Agent, the logging level for all components are changed. Configuring the verbosity level in Windows The log verbosity for PCoIP Windows log files …

Knowledge Base Article Tutorial Setup HP Anyware

Last modified: September 3, 2023

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PCoIP Performance monitor counters are not available with the PCoIP Standard Agent and Graphics Agent.

If the PCoIP performance counters are not available in Windows Performance monitor when a user is in session please check the Performance Counter DLL Host service is running. The service may need to be set to automatic from manual startup. Once the …

Random Session Disconnects due to Spanning Tree Configuration

Scenario PCoIP sessions experience random session disconnects of some or all clients. Re connection is not always possible straight away. Cause A Spanning Tree Protocol (STP) re-calculation can cause random session disconnects. STP will cause the …

Securing PCoIP Zero Clients to Remote Workstation Cards

When securing PCoIP Zero Clients to Remote Workstation Cards, it is recommended that security conscious customers use the Suite B: TLS 1.2 with Suite B-compliant 192-bit elliptic curve encryption TLS Security Mode. This will require customers have the …

How to retrieve a LDAPS certificate

This article describes 3 methods of obtaining the LDAPS certificate from the Active Directory (AD) Server that is active in your deployment, to then install on the PCoIP Management Console. This will allow the LDAPS connection between products that …

Why does my webcam or USB headset not work when connected to a PCoIP Zero Client at the same time?

Problem Your webcam and USB headset are connected to the PCoIP Zero Client at the same time and only one of the two works. When only one of the two devices is connected, it works as anticipated. In the example below, the Logitech USB Headset (901) is the …

How do I expand the PCoIP Management Console 2.0 - 2.4 disk size?

Answer: Note: This KB applies to PCoIP Management Console 2.0 to 2.4. All disk space issues have been resolved in release 2.5 of the PCoIP Management Console. If you are experiencing issues in Management Console 2.5 or newer open a ticket with HP …

Unable to connect (0x1001) when a PCoIP Zero Client tries to connect to a PCoIP Remote Workstation Card

Problem When a PCoIP Zero Client is trying to connect to a PCoIP Remote Workstation Card. Clicking the connection button on the PCoIP Zero Client, the error message "Unable to connect (0x1001). Please contact your IT administrator" is returned Cause The …

Slow OSD and booting into recovery mode on PCoIP Zero Client

Problem The PCoIP Zero Client booted into recovery mode and the OSD is very slow. Rebooting does not resolve the issue, the OSD is so slow a factory reset is not practical. Resolution Disconnect the PCoIP Zero Client from the network and reboot the …

Knowledge Base Article Troubleshooting Zero Clients

Last modified: September 19, 2023

397

How to Create and Install Custom Certificates on Linux Agents

This article lays out how to replace Teradici's default certificates with your own custom certificates on Linux Agents. Note the procedure in this article uses OpenSSL to create private keys, certificate signing requests, and certificates. For detailed …

Knowledge Base Article Tutorial Security HP Anyware

Last modified: January 24, 2023

1466

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