How do I upload firmware on PCoIP Zero Clients or PCoIP Remote Workstation Card?
This knowledge base article applies to using the Administrative Web Interface (AWI) as the tool used to upload firmware. To upload the firmware using the PCoIP Management Console, refer to Management Console 202x.x (or 1.10.x) administrators' guide and …
Knowledge Base Article Tutorial Setup Management Management Console Remote Workstation Card Zero Clients
Last modified: September 22, 2023
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What registry keys are required to make the Imprivata tap-in / tap-out functionality work with PCoIP Zero Clients?
Answer: If the Imprivata OneSign agent has been installed and a user cannot tap-in / tap-out, they should confirm if the registry key has been changed to enable this functionality. To do this the  RedirectionSupported registry key data value must be set …
Knowledge Base Article Tutorial Session Security Zero Clients
Last modified: September 3, 2023
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Certificate management for PCoIP Zero Clients and PCoIP Remote Workstation Cards
This article provides a high level overview of certificate management for PCoIP Zero Clients and PCoIP Remote Workstation Cards (also known as PCoIP host cards). Note: PCoIP Zero Clients and PCoIP Remote Workstation Cards are highly secure devices and by …
Knowledge Base Article Tutorial Security Remote Workstation Card Zero Clients
Last modified: September 14, 2023
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Why is there no audio output from my VM when using PCoIP?
Scenario There is no audio output from my VM when using PCoIP despite the fact that an audio device is selected.   Causes The wrong playback device has been selected. This can sometimes occur inadvertently when changes are made to the host. The wrong …
Knowledge Base Article Tutorial HP Anyware Remote Workstation Card
Last modified: October 13, 2023
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How do I find the IP address of my newly installed PCoIP Zero Client or PCoIP Remote Workstation card?
Answer: You can determine the IP address associated with your device using one of the following methods: Before you begin, write down the MAC address of the device you want to determine the IP address of. For most of these methods, the MAC address is …
Knowledge Base Article Tutorial Setup Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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How do I check for packet loss on the ESX interface?
If there is packet loss on a PCoIP protocol session, but an analysis of network devices in the path show no loss and they have been properly configured (see  Network session checklist for PCoIP protocol LAN and WAN deployments ) then you may want to …
Knowledge Base Article Tutorial Performance Third Party Enhancements Remote Workstation Card
Last modified: July 23, 2024
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Tools for PCoIP Protocol Deployments
This article provides links to tools that can be used for planning or troubleshooting HP Anyware, PCoIP Remote Workstation Card, Amazon Workspaces, and VMware Horizon View PCoIP deployments.   Network Bandwidth Calculator Useful for network bandwidth …
Knowledge Base Article Tutorial Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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What are the network maximum transmission unit (MTU) requirements for PCoIP?
PCoIP maximum transmission unit (MTU) Requirements Every network has a MTU that dictates the maximum size a individual network packet can be for transmission. If the packet is larger than the MTU it will be fragmented and sent as multiple packets or …
Knowledge Base Article Tutorial Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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How do I set the verbosity level for PCoIP Agent log entries?
For HP Anyware, Amazon Workspaces, and Horizon View 5.2+: When changing the verbosity level for the PCoIP Agent, the logging level for all components are changed.    Configuring the verbosity level in Windows The log verbosity for PCoIP Windows log files …
Knowledge Base Article Tutorial Setup HP Anyware
Last modified: September 3, 2023
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How to identify which USB port on my PCoIP Zero Client is behind an integrated/internal USB hub?
Scenario In some cases a user will plug a USB device into a port on a PCoIP Zero Client and the device will fail or not work as expected. This is caused when a USB hub is used between the USB peripheral and the PCoIP Zero Client root hub. This is not …
Knowledge Base Article Tutorial Peripheral Devices Zero Clients
Last modified: September 3, 2023
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