Random Session Disconnects due to Spanning Tree Configuration
Scenario PCoIP sessions experience random session disconnects of some or all clients. Re connection is not always possible straight away.   Cause A Spanning Tree Protocol (STP) re-calculation can cause random session disconnects. STP will cause the …
Knowledge Base Article Troubleshooting Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: December 9, 2022
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HP Anyware Standard & Graphic agents (21.03, 21.01. 20.10) are unable to install due to powershell execution popup
Issue: Users are unable to install a new instances for HP Anyware Standard or HP Anyware Graphics agent for Windows when using one of the following loads identified in the table below: HP Anyware (Windows Version) Versions Impacted To fix, upgrade to the …
Knowledge Base Article Advisory Setup HP Anyware
Last modified: July 28, 2023
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Why does touchscreen calibration not work with a resolution other then native resolution?
Answer: Calibration for touchscreens via Teradici PCoIP firmware is designed to work from the OSD in native resolution with elo branded touch screens. To calibrate from a different resolution other than native, the elo device must be bridged and the elo …
Knowledge Base Article Advisory Display Zero Clients
Last modified: September 21, 2023
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How do I change the image quality properties of a PCoIP Remote Workstation Card?
Review the below table to understand where to change the image quality properties in a remote workstation environment. This information applies to sessions between PCoIP Zero Clients and a PCoIP Remote Workstation Card (i.e. host card). If you are using a …
Knowledge Base Article Tutorial Performance Display Setup Zero Clients
Last modified: July 31, 2023
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Why does my attempt to change my Active Directory password fail from a PCoIP Zero Client in an Imprivata Onesign environment?
Scenario In an environment containing an Imprivata Onesign appliance, your Imprivata server authenticates you but your Active Directory password change attempts fails after entering a new password at the prompt. You are able to change your password from a …
Knowledge Base Article Troubleshooting Security Zero Clients
Last modified: November 21, 2022
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How to configure audio in a Linux workstation with a Tera1 or Tera2 Remote Workstation Card
Note: This knowledge base article covers older versions of Linux, newer modern versions Linux will automatically pick up the Audio device on the PCoIP Remote Workstation Card and activate the audio drivers. This knowledge base article has been made …
Knowledge Base Article Tutorial Performance Remote Workstation Card
Last modified: November 18, 2022
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Are there any limitations on physical distance for a PCoIP session?
Due to the design of PCoIP, using UDP for data transmission, PCoIP will operate over vast distances and network latencies up to 250 ms. PCoIP intelligently acknowledges the traffic inside the protocol allowing for high speed transmission over high latency …
Knowledge Base Article Tutorial Session Performance HP Anyware Remote Workstation Card
Last modified: May 22, 2024
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How do I tell which encryption method is being used for the PCoIP session?
PCoIP technology supports just AES-256-GCM encryption. Both methods of encryption - AES-128-GCM and Salsa20-256-round12 have been deprecated. The examples below are still valid when trying to determine which encryption method is being used. In viewing the …
Knowledge Base Article Advisory Security HP Anyware Remote Workstation Card Zero Clients
Last modified: December 4, 2023
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