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Licensing update
Our third-party licensing vender has updated their licensing system on March 11, 2023. The current operational status of the licensing system is published  here . If you are having any licensing issues, please review the guidance published  here  and also …
Knowledge Base Article Warning
Last modified: March 14, 2023
44
License Server Changes (HP Anyware Only)
Update your network allowlist by March 11, 2023 to avoid any licensing service disruption   Our third-party licensing vender has scheduled an IP block change, therefore you will need to update your firewall allowlist to the new IP addresses. Please click  …
Knowledge Base Article Warning Licensing
Last modified: March 14, 2023
37
FAQ - PCoIP Performance (5398)
  FAQ – Performance Summary Network Requirements A well designed, tuned network should have the following characteristics: latency <= 250 ms Latency variation <= 30 ms Packet loss of <= 0.1%  Tuning Guidelines Details on how to design and tune your PCoIP …
Knowledge Base Article FAQ
Last modified: February 17, 2025
2493
FAQ's Peripheral Devices
FAQ's - Webcam   General  Health Checks Troubleshooting How to troubleshoot Webcams Webcam will not show under attached devices in Zero Client. Webcam shows status as "Not Supported" in attached device. Webcam shows status as "USB device not supported …
Knowledge Base Article Troubleshooting FAQ Peripheral Devices
Last modified: February 17, 2025
1948
Which PCoIP products support Wacom devices?
Wacom devices are supported by PCoIP using 2 different connection methods. Each connection method has it's pros and cons and the most suitable should be selected for your scenario.   Bridged USB device When using the Wacom device as a bridged USB device, …
Knowledge Base Article Advisory Peripheral Devices
Last modified: September 3, 2023
547
HP Anyware Graphics agent does not show video on paid streaming services such as Netflix/ Apple TV/ Disney+ / Spectrum LiveTV/ News streaming
The HP Anyware Graphics agent uses graphics card video drivers for the PCoIP session. Due to  Digital rights management (DRM) , video drivers are likely to be blocked from capturing copyright content. Meaning video drivers are unable to read content from …
Knowledge Base Article Troubleshooting Tutorial
Last modified: September 3, 2023
48
Wacom Cursor Offset with Autodesk Flame
Description : The Autodesk Flame by design introduces mouse offset when it is loaded. HP Anyware does not has an option to compensate for this offset in the Flame. As a result, users will see mouse offset in the Flame application.   Workaround : Since …
Knowledge Base Article Troubleshooting
Last modified: September 3, 2023
304
Microsoft update to Full Enforcement Mode - impact to PCoIP Zero Client
Microsoft will implement Full Enforcement Mode of Certificate-based authentication changes on Windows domain controllers in February 2025. We have confirmed there will be no impact to PCoIP Zero Client users and smart card authentication will work even …
Knowledge Base Article Advisory Zero Clients Anyware Trusted Endpoints
Last modified: September 25, 2023
458