What does "MCU not initialized" log message mean?
Problem You are unable to manage a zero client using the HP Anyware PCoIP Management Console 1.x (MC). The event logs reveal the following MCU errors: LVL:1 RC:-500        MCU :(tera_mcu_read_eeprom_bit): Cannot read from EEPROM, MCU not initialized. …
Knowledge Base Article Troubleshooting Management Remote Workstation Card Zero Clients
Last modified: September 19, 2023
329
Troubleshooting a minidump (.dmp) file
When a HP Anyware software product experiences an issue and exits unexpectedly, a "miniDump" (.dmp) file is created. The file contains information as to the state of the application when it exits unexpectedly. MiniDump files have an associated log file, …
Knowledge Base Article Troubleshooting HP Anyware
Last modified: September 14, 2023
327
After activating a renewal license on my Management Console, it is showing the old expiry date, how do I fix?
Problem: I have renewed by license for the Management Console however after deactivating and reactivating the license on my Management Console, it is showing old expiry date.  Answer : To solve this issue you need to do the following steps: 1) Return the …
Knowledge Base Article Troubleshooting Licensing Management Console
Last modified: September 3, 2023
319
No warning message when VMware View Connection Server Certificate Check Mode is set to Warn if Connection may be insecure (Default)
This is expected behavior. Configured non-interactive session modes do not display VCS Warning messages in Warn if the connection may be insecure (Default) security mode.  Interactive session modes will display VCS Error messages in Warn if the connection …
Knowledge Base Article Troubleshooting Security Third Party Enhancements Zero Clients
Last modified: September 3, 2023
315
Default HP Anyware Connector docker network conflicts with VPN network
Scenario: The default HP Anyware Connector docker network is conflicting with VPN network. When specifying the --connector-network-cidr flag during the installation of HP Anyware Connector the docker network is that same range as the default 172.x How can …
Knowledge Base Article Troubleshooting Management Setup HP Anyware
Last modified: August 7, 2023
318
Error Failed to find anything in domain DN when installing HP Anyware Connector
ERROR Failed to find anything in domain DN   Issue: When trying to install HP Anyware Connector you receive the error "ERROR Failed to find anything in domain DN: dc=172,dc=31,dc=18,dc=194" (note that the ip in the error will not be the same). The most …
Knowledge Base Article Troubleshooting Management HP Anyware
Last modified: September 3, 2023
313
Why can a session not be establish after a user disconnects while the Windows "waiting for programs to close" dialog is showing?
Problem When disconnecting a PCoIP session while Windows is shutting down or a user account is logging off with the "waiting for programs to close" dialog is showing; the ability to reconnect the PCoIP session is lost.    Cause When Windows is shutting …
Knowledge Base Article Troubleshooting Session HP Anyware
Last modified: November 17, 2022
313
How can I tell which monitors are connected and if a USB device is connected locally or bridged on a PCoIP Zero Client?
Answer: From your Web browser, enter the IP address of your PCoIP Zero Client. Log in to the user interface with your user credentials. (Note: Depending on your specific setup, a password may not be required.) From the Info menu, select Attached Devices . …
Knowledge Base Article Troubleshooting Display Zero Clients
Last modified: October 31, 2022
304