Account Overview

To access Anyware Manager Enterprise, you must have a user account on the Anyware Manager Enterprise instance.

User accounts have specific permissions that determine their access levels. Additionally, for Tenant Admin accounts, access levels further restricts the specific operations they can perform.

By controlling the permissions on user accounts, risks of unauthorized access are minimized, and access control can be efficiently managed.

Administrator Account Types

There are four account types available on the Anyware Manager Enterprise instance:

• Organization Admin
• Global Tenant Admin

• Tenant Admin

  Tenant Admin accounts can be granted the "Contributors" scope. Contributors are given access to specific tenants. They can view, edit, and delete tenants they are assigned to.

• Support Role

Account Type	Summary	Access Level	Modify User Accounts	Create Tenants	View Tenants	Edit/Delete Tenants	View/Edit Sites	View/Edit Pools	Edit Organization Info	Power Management	Session Management	Session History	View Machine Updates	Agent/Monitor Updates	User—Pool Assignment	Telemetry
Organization Admin	This is the first account that is created while registering to Anyware Manager Enterprise. It manages organization-level settings with access to all tenants.	Not applicable	✔	✔	✔	✔	✔	✔	✔	✔	✔	✔	✔	✔	✔	✔
Global Tenant Admin	The tenant administrator can manage all users, resources, and settings across every tenant.	Not applicable	✔	✔	✔	✔	✔	✔	—	✔	✔	✔	✔	✔	✔	✔
Tenant Admin	This account is responsible for managing users, services, and operations for their assigned tenants.	Contributor	✔	✔ Only for assigned tenants.	✔	✔ Only for assigned tenants.	✔ View only.	✔ View only.	—	✔ Only for assigned tenants.	✔ Only for assigned tenants.	✔ Only for assigned tenants.	✔ Only for assigned tenants.	✔	✔	✔
Support Role	This account provides support for specific tenants, with limited administrative rights.	—	—	—	—	✔	—	✔ View only	✔ View only	—	✔	✔	✔	✔	✔	—

Notes

• Organization accounts correspond to distinct businesses. MSPs and vendors can create multiple organization accounts to manage distinct customers. For each organization, a separate account must be set up.

  Info

  Each organization account is a distinct entity, and must be accessed separately.

• A single organization account can have multiple tenants, with each tenant having multiple sites if needed.