Skip to content

Adding a User Account

In order to create a user account, you must be an administrator of an organization. Follow these steps while creating an account.

The Account Overview topic outlines the distinction between the user roles.

Info

Only the following accounts can perform this operation:

  • Organization Admin
  • Global Tenant Admin
  • Tenant Admin

Procedure

  1. In the left navigation panel, click Users under Admin.

  2. Click + Add users.

    Info

    + Add users is not available for Support role accounts.

  3. On the Invite by email dialog, enter the following details:

    • Email: The email of the new user account. You can enter multiple emails while creating a new account.

    • Role: The role of the new account you are creating. You can select one of the following: Organization Admin, Global Tenant Admin, Tenant Admin, or Support Role.

    • Grant access to tenants: If you select Tenant Admin or Support Role, assign tenants to this account.

  4. Click Invite. You will see an "Invitation sent" message on your screen.

Account Activation

When the user accepts your invitation and signs up by providing the required details, that user becomes an active account. The operations that the user can perform depend on the account type. Once activated, the status of the user accounts on the Users page changes to "Active".

Resending User Invitation

You can see the accounts to which you have sent invitations. If the invitation expires, you can resend an invitation to the account.

  1. On the Users page, find the user to which you want to resend invitation.

  2. Click the ellipsis icon next to the user account, and then click Resend invite.