Updating Agents & Monitors

Agents are installed on machines as soon as they are provisioned. However, agents and monitors must be updated in order to have access to the full set of features.

Agents & monitors can be updated in the following ways:

• Scheduled Updates of Monitors & Agents:

  Automatic updates of agents and monitors are scheduled from Anyware Manager Enterprise.

• Updates of Agents & Monitors from the Machines tab:

  Agents that are out-of-date are directly updated from the Machines tab.

• Manual Updates of Agents

  Agents can be updated manually, often with the help of IT teams, by disabling the Opportunistic Update mode.

Scheduling Monitor & Agent Updates

You can enable automatic updates of Anyware Monitor and Anyware agents on onboarded machines that are associated with tenants. Automatic updates can be configured in the Opportunistic mode.

In this mode, Anyware Manager Enterprise manages automatic updates, provided that the machine is idle. If the machine is busy at the scheduled time, the update is deferred until the next day.

If Opportunistic mode is not enabled, updates are managed manually. They swill not be controlled by Anyware Manager Enterprise.

Info

Only Organization Admins and Global Tenant Admins can perform this operation.

Procedure

1. Log on the Anyware Manager Enterprise.

2. Navigate to the tenant dashboard by clicking Tenants in the left navigation pane.

3. Click the tenant for which you want to enable automatic updates.

4. Click the Settings tab.

5. Under HP Anyware update mode, ensure that Opportunistic Update is enabled. The time box displays the time when the updates will start, and follows the timezone of the machine.

   Info

   Opportunistic Update is enabled automatically.

6. Click Update.

Once this is done, opportunistic updates start at the configured time.

Updating Agents and Monitors from the Machines Tab

If your agent version is outdated, a warning icon appears next to the machine in the machines list. The Update option in the action list is used to trigger agent updates remotely.

If there is an active session on the machine, you will be prompted to save your work. The update will start in a few minutes.

Info

Anyware agents and Anyware Monitors must be on version 25.03 or later.

Procedure

1. Sign in to Anyware Manager Enterprise.

2. Click the tenant for which you want to operate machines, and click the Machines tab.

3. Look for an alert message at the top of the tenant detail page indicating that updates are required on machines.

4. Click Filter table to view affected machines in the alert message. The machine list will be filtered, and only machines that require updates will be displayed.

5. Select the machine you want to update:

   • Use the funnel icon in the top-right corner to filter the machines by status or device type.

   • Use the search bar to provide tags, attributes, and keywords to narrow down the list of machines.

6. Look for an alert symbol in the Agent version or the Monitor version column. The alert symbol indicates that an update is available for the agent or the monitor.

7. Click the alert to reveal an action menu.

8. Click Update.

   

This will initiate an update of the agent installed on the machine. If the update is successful, the alert symbol will disappear.

Manual Update of Agents & Monitors

If Opportunistic Update is not enabled, your IT team will manage agent and monitor updates externally. To manage these updates manually, you must disable the Opportunistic Update mode.

Procedure

1. Log on the Anyware Manager Enterprise.

2. Navigate to the tenant dashboard by clicking Tenants in the left navigation pane.

3. Click the tenant for which you want to enable automatic updates.

4. Click the Settings tab.

5. Under HP Anyware update mode, click to clear the check box.

6. Click Update.