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CAS Manager Support Bundle

If you encounter an issue installing the CAS Manager or with the application itself, it is possible to generate a support bundle that can be sent to the Teradici support team to investigate and resolve.

To generate the support bundle, run the following command:

sudo /usr/local/bin/cas-manager diagnose --support-bundle

If this command is successful, a tar.gz file will be located under the /tmp folder with a name formatted as follows:

/tmp/cas-manager-support-bundle-yyyymmddThhmmssZ.tar.gz

yyyymmddThhmmssZ represents the date and time the support bundle was created.

The support bundle contains logs and health check information but no sensitive data or information is collected.