Creating a Technical Support File

We may request a support file from your system in order to troubleshoot and diagnose issues. The support file is an archive containing Anyware Remote Workstation Card Agent for Linux logs and other diagnostic data that can help support diagnose your problem.

To create a support file, type the following command as a super user:

sudo pcoip-support-bundler

The support file will be created and placed in your /tmp directory. A message will display containing the full system path to the generated file.