Contacting Support

If you encounter any problems installing, configuring, or running the agent, you can create a support ticket with HP.

Before creating a ticket, be prepared with the following:

• A detailed description of the problem
• Your agent version number (how do I find my version number?)
• A prepared support file

The HP Community Forum

The Community Forum enables users to have conversations with other IT professionals to learn how they resolved issues, find answers to common questions, have peer group discussions on various topics, and access the Technical Support Service team. The HP staff are heavily involved in the forums.

To visit the HP community, go to https://communities.teradici.com.