Setting the Remote Workstation Card Agent Log Level¶
Each Anyware component is configured to log events. The amount of information captured can be configured by setting the log verbosity on a scale from 0 (least verbose) to 3 (most verbose). By default, the Remote Workstation Card Agent for Windows records log events at level 2.
When troubleshooting a particular problem, HP Support Services may recommend adjusting the log level for specific components to obtain more information from certain parts of the system.
To change the agent's log level:
-
Navigate to the HKEY_LOCAL_MACHINE > SOFTWARE > Teradici > PCoIP > pcoip_admin directory. The configured DWORDs are shown in the right pane.
-
If the
pcoip.event_filter_mode
DWORD does not exist, create it: Right-click the pcoip_admin folder and select New > DWORD (32-bit) Value. Name the new entrypcoip.event_filter_mode
. -
Right-click pcoip.event_filter_mode and select Modify.
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In the Edit DWORD Value dialog box, revise the number in the Value data field:
- Valid values are
0
,1
,2
, and3
, ranging from least to most verbose. - For normal operation,
2
is recommended (and is the default setting). - For debugging and support,
3
should be used.
- Valid values are
-
Click OK.