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Creating a Technical Support File

We may request a support file from your system in order to troubleshoot and diagnose issues. The support file is an archive containing Anyware Standard Agent for Windows logs and other diagnostic data that can help support diagnose your problem.

You can create a support file using the PCoIP control panel. If the PCoIP control panel is disabled, you can also run the bundling application directly using Windows Explorer or from the command line.

Both methods place a support bundle in the Support folder, located at C:\ProgramData\Teradici\Support.

To create a support file with the PCoIP Control Panel:

  1. Open the PCoIP Control Panel pcoip logo in the system tray.

  2. Select the Support tab and then click the Create Support File button.

  3. When the zipped support file is ready, an Explorer window opens and displays your Support folder. The generated file is selected.

To create a support file with the bundling application:

  1. Using Windows Explorer or a command line tool, navigate to C:\Program Files\Teradici\Anyware Agent.

  2. Run SupportBundler.exe.

  3. When the zipped support file is ready, an Explorer window opens and displays your Support folder. The generated file is selected.