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Installing the Software Client for Windows

In this section, you will learn how to install and uninstall the Software Client for Windows for Windows.

Before You Begin

Before installing the Software Client for Windows:

  • You must be logged in as an administrator to the client machine.
  • Close any existing Software Client for Windows applications.

Installing the Software Client

You can install the Software Client for Windows with the provided Windows installation wizard or from the command line.

To install the Software Client for Windows using the wizard:

  1. Double-click the Software Client for Windows installer executable (pcoip-client.exe) to begin installation.

  2. Follow the prompts to specify installation locations, and to agree to any licenses.

    Microsoft Visual C++ Redistributable package

    The libraries in this package are required by the Software Client for Windows. If they aren't already installed, a wizard will launch and install them for you.

  3. Click Finish to complete installation and close the installer.

To install the Software Client for Windows silently from the command line:

  • Install the Software Client for Windows silently by running the installer executable from the command line:

    <path-to-installer>\pcoip-client.exe /S`

    where <path-to-installer> is the full path to the folder containing the pcoip-client.exe executable.

    Silent installation uses default options

    The silent installer uses default settings and options. For example, a silent installation won't create a desktop shortcut.

Uninstalling the Software Client

To uninstall the Software Client for Windows:

  1. Click Start (or Search Windows for Windows 10).
  2. In the search box, type Add or remove programs and press Enter.
  3. Select Teradici PCoIP Client from the list of programs.
  4. Click the Uninstall/Change button above the list.

Troubleshooting PCoIP Session Connection Issues

If you encounter issues with your PCoIP Session, please see the following KB article: https://help.teradici.com/s/article/1027. This article details some potential causes and fixes for common connection issues.

Installing the Software Client in Silent Mode

The following section outlines how to install the PCoIP Software Client in silent mode. Please note that you must authorize the application to run in silent mode. To install the PCoIP Software Client on Windows use the /S switch on the command line when launching the installer in the Windows CMD Prompt as outlined in the following example:

C:\Downloads\pcoip-client_21.03.0.exe /S