Skip to content

PCoIP Support Bundler Tool

Teradici may request a support file from your system to help troubleshoot and diagnose PCoIP issues.

Customizable Script

This script can be customized, in the case where the log files are located in a different location the script should be updated appropriately.

To create a support file:

  1. Open a terminal window.
  2. Launch the support bundler: 
    path-to-unzipped-sdk-package"/sdk/Library/Frameworks/PCoIPSoftClientSDK.framework/Examples/support-bundler/pcoip-client-support-bundler
    The file will be created and placed in the user's home directory.