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Requirements for Local Cursor and Keyboard

The Enable Local Cursor and Keyboard settings are configured from the user interface Features tab.

There are requirements for the local cursor and keyboard feature. If the Enable Local Cursor and Keyboard checkbox is grayed out, ensure the following requirements are met:

  • The Host Driver Function option is enabled on the PCoIP Remote Workstation Card and the workstation is restarted after changing the option.

  • A PCoIP session is established between the PCoIP Remote Workstation Card and client.

  • The graphics card is not configured to scale the image (that is, not using technologies such as horizontal/vertical span mode from NVIDIA).

  • The graphics card is configured to use the monitor’s built-in scaling when a non-native resolution is selected.

  • If the mouse or keyboard are connected behind a USB hub, ensure only HID devices (keyboard and mouse) are connected to the USB hub.

  • The mouse and keyboard devices function correctly with the client.

  • The Enable Configuration option is selected on the PCoIP Zero Client OSD User Settings > Display Topology tab.

  • The resolution settings on the OSD User Settings > Display Topology tab match the resolution settings of the X Window screens.

  • All active X Window monitors must be connected to one client.

  • Verify the X Window output screens match the display outputs detected by the Remote Workstation Card. The Remote Workstation Card reports the display outputs on the Info > Attached Devices window. To access this window, log into the Remote Workstation Card AWI and select Info > Attached Devices.

  • X Window multi-monitor workstations can be configured to overlap screens (physical displays) such that part of the image or the entire image shown on display 1 also appears on display 2. The local cursor feature does not work in systems configured in this manner. Verify none of the X Window screens overlap each other.