Troubleshooting Log Errors

Offline Environments     Online Environments

The HP Anyware License Server logs are located in /var/log/HPAnywareLicenseServer/.

Unable to connect to compliance.teradici.flexnetoperations.com

This error occurs because the License Server cannot reach Flexnet operations in offline environments. The License Server does not need to reach this service in an offline context, and the error can be safely ignored.

Connection to _____ has been refused

Ensure that your proxy is configured correctly. See Configuring Proxy Settings.

Error message could not be retrieved

Ensure that your proxy is configured correctly. See Configuring Proxy Settings.

Name or service unknown

The specified server address could not be resolved. Ensure that the server is a valid target and the DNS is properly configured.

Network is Unreachable

Check the firewall to make sure the license server has network access.

No logs are present, or the HP Anyware License Server doesn't start

If there are no license server logs available, or if the service won't start, you can view additional system logs by entering the following command:

    journalctl -u HPAnywareLicenseServer

Proxy authentication required

The proxy server requires authentication, but it was not provided in the proxy configuration. See Configuring Proxy Settings.