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Managing Licenses Online

PCoIP Management Console Enterprise is enabled through subscription licensing provided on a per managed device basis for terms of one and three years. Licenses can be added together to achieve the total number of necessary managed devices.

Licenses come by email after you order them and contain one activation code for each license SKU ordered. Activation codes (also known as entitlement IDs) have an alphanumeric format of 0123-4567-89AB-CDEF.

The following is an example of the email content for 3x100 license SKUs:

Note: License keys shown next are examples

The license keys shown next do not contain real activation codes.

Description: Teradici PCoIP® Management Console Enterprise – 1 year. Includes support and maintenance.

No. of Devices: 10 Devices

Quantity: 3

Valid Until: 12/31/2016

Activation Code: 0123-456Z-89AB-CDEF

Contact your reseller to obtain your license key for PCoIP Management Console Enterprise or go to https://connect.teradici.com/mc-trial to request a free PCoIP Management Console Enterprise trial license. For more information on license options and packaging, see https://www.teradici.com/products-and-solutions/pcoip-products/management-console or one of Teradici’s resellers.

License Requirements and Restrictions

The following requirements and restrictions apply for PCoIP Management Console:

Caution: Return all licenses before migrating

If your PCoIP Management Console appliance will be moved to another server or replaced with an upgrade, you must return all the PCoIP Management Console licenses before the migration and then re-activate the licenses after the migration.

  • When a license expires, PCoIP Management Console will operate in Free mode. Enterprise mode features will stop working Licenses are installed per PCoIP Management Console appliance.
  • If no licenses are installed, the PCoIP Management Console will operate in Free mode.
  • Internet access to https://teradici.flexnetoperations.com/ on port 443 is required for the PCoIP Management Console to activate the license against the license server. The PCoIP Management Console may also require the ability to contact this server from time to time to keep the license activated.
  • Licenses can be returned multiple times. If the system prevents activation after returning a license, contact support at Support Center.
  • You can have multiple licenses active on PCoIP Management Console, however each license can only be active on one PCoIP Management Console.
  • Licenses are activated one license at a time.

Expiry Notifications

The Management Console interface displays a notification when licenses are about to expire, when they have expired, when you are approaching your licensed device count limit, and when you have reached the limit.

Support and Maintenance

Use the activation code you received to request Support and Maintenance.

For more information on support and maintenance, see the Support Programs.

Info: License Scripts

If managing licenses through the command line, please see License Scripts

Activating Licenses

Before you can activate your license, you will need your activation key. If you are activating from behind a proxy, you will also need the IP address, port number, username, and password to authenticate to your proxy server. If you wish to use the virtual machine console to manage your licenses, see Using your Virtual Machine Console to Administer Licenses when Connected to the Internet

Using the UI to activate your PCoIP Management Console Enterprise license:

  1. Navigate to SETTINGS > LICENSE page.
  2. Select the NEW LICENSE button.
  3. Enter your License Key and select the ACTIVATE LICENSE button.

Using the UI to activate your PCoIP Management Console Enterprise license from behind a proxy server:

Activating your license from behind a proxy server requires you configure the additional parameters that appear after activating the Connect through a proxy option. The additional parameters are Proxy Address, Port, Username, and Password of the proxy server.

License_Proxy
Activate New License Dialog

Viewing Installed Licenses

Once your license is activated, its information is stored on the PCoIP Management Console virtual machine.

To view installed licenses via the PCoIP Management Console user interface:

  • Navigate to SETTINGS > LICENSE.

The following information will be displayed:

  • Fulfillment ID: XXXXXXXX: An ID assigned to a license after it is activated. This ID is required if you deactivate the license. The fulfillment ID will be different each time you reactivate a license after it has been deactivated.
  • Entitlement ID: XXXX-XXXX-XXXX-XXXX: The license key you received via email that you use to activate your license.
  • Expiration date: DD-MMM-YYYY: The day, month, and year your license expires.

LICENSE
LICENSE Page

Deactivating Licenses

It is important to deactivate a license when you no longer need it, for example, when you decommission a virtual machine. This frees up the license and makes it available for a different PCoIP Management Console Enterprise deployment.

Note: Deactivating license reverts PCoIP Management Console to PCoIP Management Console Free

PCoIP Management Console will run in Free mode when all its licenses are deactivated.

Warning: Internet Access Required

When deactivating a license, an internet connection to the licensing server is required unless the offline license activation steps are used.

Deactivating Your PCoIP Management Console License

Using your UI to deactivate PCoIP Management Console Enterprise license:

  1. Navigate to SETTINGS > LICENSE page.
  2. Highlight the licenses you want deactivated and select the DEACTIVATE button.

Deactivating your PCoIP Management Console Enterprise license from behind a proxy server:

Deactivating your license from behind a proxy server requires you configure the additional proxy server parameters that appear after activating the Connect through a proxy option. The additional parameters are Proxy Address, Port, Username, and Password.

Using your UI to deactivate PCoIP Management Console Enterprise license behind a proxy server:

  1. Navigate to SETTINGS > LICENSE page.
  2. Highlight the licenses you want deactivated and select the DEACTIVATE button.
  3. Select the Connect through a proxy radio button and fill out the proxy fields.
  4. Select the DEACTIVATE button in the DEACTIVATE LICENSE dialog.