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Upgrading Endpoints to Firmware 5.0 or Later

PCoIP Management Console cannot upgrade endpoints running firmware versions prior to 5.0. Instead, you can perform this step remotely for a group of endpoints using PCoIP Management Console 1 or you can update the firmware for individual endpoints locally using each endpoint’s AWI.

Firmware 20.01

If you use PCoIP Management Console to deploy firmware 20.01 or newer, it is strongly recommended that you first upgrade to Management Console 20.01 or newer and secondly deploy firmware 20.01 or newer.

Important: Test the upgrade with a small group of test endpoints

Before upgrading all your endpoints, first test the procedure with a small group of test endpoints to ensure that they can be discovered and managed by PCoIP Management Console.

Caution: Remote Workstation Cards

Remote Workstation Cards cannot be powered down, power reset, or reset to default by the PCoIP Management Console as the Remote Workstation Card requires the host computer to be restarted due to the Remote Workstation Card obtaining its power from the host computer motherboard. An alternate method of restarting the host computer is required to restart the host computer.

Upgrading Firmware Using PCoIP Management Console 1

To update the firmware for a group of endpoints using PCoIP Management Console 1:

  1. Ensure that the endpoints you wish to update are placed in their own group. Depending on your site configuration, this may require modifications to your DHCP options or DNS SRV records, or it may require disabling persistent auto-configuration or placing the endpoints into a segregated network with a new PCoIP Management Console 1.

  2. From the PCoIP Management Console 1 or later home page, click Update Firmware.

  3. Click the Import Firmware link to transfer the firmware 20.01 or higher release file from your host machine to the PCoIP Management Console 1 virtual machine.

  4. Click Browse, locate the combined firmware file, and then click Open. This file will have a .pcoip extension.

  5. Click Import Now to transfer the firmware 20.01 or higher release file from your host machine to the PCoIP Management Console 1 virtual machine.

  6. Click the Update Devices link.

  7. In the Select Devices to Update section, you can further define the endpoints you wish to upgrade by 3 different groupings.

    • Device Family: lists the processor family used by the endpoint Tera2.

    • Version Number: represents the currently applied firmware on the endpoints you want to update (for example, 20.07).

    • Group: lists any groups you have previously configured for endpoint management.

    Tip: Upgrade firmware one group at a time

    HP recommends upgrading firmware one group at a time. Groups that are not migrated and will have to be recreated manually in the new PCoIP Management Console.

  8. Click View Devices to Update.

  9. Select the endpoints you wish to update, choose the desired endpoint restart and schedule options, and then click Schedule Update.

  10. If desired, click View Status to watch the update status of the endpoints.

Note: Update endpoint firmware by applying a profile

You can also update endpoint firmware by applying a profile that contains an associated firmware file. For information about managing endpoints with PCoIP Management Console 1, see the PCoIP Management Console 1.x User Manual.

After the endpoints reboot, they are no longer online in PCoIP Management Console 1. If you configure the endpoints to include the address for the newer PCoIP Management Console, or update your DHCP options appropriately, then the endpoints are present in the new PCoIP Management Console in a few minutes.

Upgrading Firmware Using the Endpoint’s AWI

To update the firmware for an individual endpoint using the AWI:

  1. Enter the endpoint’s IP address in your browser’s address bar and then log in to its AWI.
  2. Select the Upload > Firmware menu.
  3. From the Firmware Upload page, browse to the folder containing the firmware file. This file will have an .all extension.
  4. Double-click the '.all' firmware file and then click **Upload*.
  5. Click OK to confirm that you want to proceed with the upload. The operation may take a few minutes. When completed, the AWI page displays two buttons—Reset and Continue.
  6. Click Reset.
  7. Click OK.