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Troubleshooting a Tera2 PCoIP Zero Client in Recovery Mode

If your Tera2 PCoIP Zero Client firmware goes into recovery mode, here are some ideas to troubleshoot the problem:

  • It is possible that the Tera2 PCoIP Zero Client was forced into recovery mode by a user repeatedly tapping the power button when turning it on. If so, reboot the Tera2 PCoIP Zero Client to return it to the main firmware.
  • If the Tera2 PCoIP Zero Client doesn't load the main firmware but boots into the recovery image immediately after powering up, then it's likely that a firmware upload operation was interrupted and the Tera2 PCoIP Zero Client doesn't contain a valid firmware image. Upload a new firmware image to the Tera2 PCoIP Zero Client and reboot the client to return to working firmware. To upload new firmware, see Uploading Firmware.
  • If the Tera2 PCoIP Zero Client attempts to boot to the main firmware a few times (the splash screen will display for a short period of time) but eventually switches to the recovery image, then it's possible that the firmware configuration isn't valid. Reset the zero client parameters to factory defaults to clear the issue and re-provision the device. To reset the zero client parameters, see Resetting Your Tera2 PCoIP Zero Client.