Connecting USB Devices

Remote desktops can use USB devices that are attached to the Trusted Zero Client using a process called redirection or forwarding. USB devices are automatically redirected to connected remote desktops using the best available method.

To override the default redirection type, before logging on to the desktop, go to Settings > Devices > USB.

Types of Redirection Methods

There are three types of redirection that can occur:

• Universal, known as Locally Terminated on Tera2 Zero Clients

• LAN Connect, known as Bridged on Tera2 Zero Clients

• Tablet Performance, known as Bridge

The default USB redirection setting is usually the most optimal choice for each device type. However, switching from Universal or Tablet Performance to LAN Connect may enable additional features you need on the remote desktop.

If your device is a Human Interface Devices (HID), you might need to connect it to the session after the desktop launches. For more information, see connecting a USB device.

Important Considerations

• USB functionality depends on remote desktop configuration: The remote agent (whether an Anyware agent, Omnissa Horizon Agent, or Amazon WorkSpaces agent) must be configured to allow USB redirection. If not, the agent overrides the Devices > USB option when the Trusted Zero Client tries to connect. Only HID devices, such as keyboards and mice, are redirected.

• NoMachine USB Drivers: The Trusted Zero Client is not compatible with NoMachine and No Machine USB drivers. For information on how to uninstall NoMachine USB drivers, see NoMachine's knowledge base.

Connecting a USB Device

Info: If You Can’t Use Your Device

Most devices will be automatically redirected to the remote desktop during session establishment. If you are unable to operate your device on an Anyware remote desktop, follow the steps below.

1. Attach the USB device you want to connect to your Trusted Zero Client.

2. Reveal the Trusted Zero Client's menu bar by moving the mouse cursor to the top of a display.

3. From the menu bar, select Connection > USB Devices.

   A list of all USB devices connected to your Trusted Zero Client appears. The name shown in the list is self-reported by the device; some devices will identify themselves only as USB Device.

   Important: Connecting special HID devices

   Because most HID devices are automatically processed by the Trusted Zero Client, they do not appear on this list even if they use a USB connection. However, certain HID devices—like Wacom tablets—actually do require processing on the remote host, and will not work as expected unless connected to the session.

   To show these hidden HID devices and allow them to be connected, enable the Show Human Interface Devices checbox. You may also need to perform additional configuration steps or install drivers on the remote machine.

4. Click the Connect button.

Disconnecting a USB Device

You can disconnect a USB device from the in-session menu:

1. Reveal the Trusted Zero Client's menu bar by moving the mouse cursor to the top of a display.

2. From the menu bar, select Connection > USB Devices.

3. Click Disconnect beside the USB device you want to disconnect.

Connect USB Webcams to Anyware or AWS Agents

USB Webcams may be used in remote sessions by connecting them to a Windows remote session as USB devices. This feature has been tested with a limited number of popular webcams, including the Logitech C920. See HP Anyware Webcam Support for a current list of tested webcams.

This feature is only supported by the Anyware Graphics Agent for Windows and Standard Agent for Windows, and is limited to resolutions of 480p or lower.

Connect USB Webcams to Omnissa Agents

You don’t need to configure anything additionally to connect webcams to Omnissa remote desktops. The Omnissa driver automatically selects the best method to redirect webcams for applications like Zoom, Teams, and others.