Why does my screen jitter or stutter, and scroll bars appear on the PCoIP Software client window after connecting to a PCoIP Remote Workstation Card?
Answer: This occurs when a software client is being used on a laptop with the display configured to operate in non-native mode. The EDID information found in some laptops only include timing information for the native display resolution. If a non-native …
Knowledge Base Article Troubleshooting Display Performance Remote Workstation Card
Last modified: January 7, 2024
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Why does the dual-link DVI monitor connected to my PCoIP Zero Client not display properly?
Check your DVI cable, it may not be dual-link capable. Dual-link cable ends have all of the pins populated whereas single-link cables are missing 6 pins. These pins carry the extra information to allow up to 2560 x 1600 resolution. Some monitors will …
Knowledge Base Article Troubleshooting Display Zero Clients
Last modified: November 22, 2022
910
How do I find the PCoIP log files and set logging level for the Remote Workstation Card?
The Remote Workstation Card (RWC) has three components all of which have logs.   Remote Workstation Card   OS  How to create a support bundle  How to set the log level  Firmware Firmware Collect Logs Set Log Level Software Windows Collect Logs   Linux …
Knowledge Base Article Troubleshooting Setup Remote Workstation Card
Last modified: November 6, 2024
909
My PCoIP Zero Clients at the remote location cannot connect to PCoIP Management Console 3.x
Problem PCoIP Zero Clients in remote locations are not connecting to the PCoIP Management Console 3.x   Cause This issue was tracked down to a setting in the PCoIP Management Console 3.x (MC). Check under Settings > Remote and confirm if you have entered …
Knowledge Base Article Troubleshooting Management Management Console
Last modified: November 7, 2022
896
"No PCoIP Device Detected." when installing the PCoIP Host Software in a Dell r7910 Precision Workstation
On the Dell 7910 Precision Workstation there are 7 PCIe slots, 1 to 4 are powered by the CPU2 and 5 to 7 are powered by CPU1. When there is only one CPU, the PCoIP Remote Workstation Card will need to be installed in the correct PCIe slot. Please note : …
Knowledge Base Article Troubleshooting Setup Remote Workstation Card
Last modified: July 31, 2023
868
Upgrading from firmware 3.4.x or earlier, a message displays indicating my USB devices failed authorization
Problem When upgrading PCoIP Zero Client firmware from 3.4.x, USB locally terminated devices work, but no redirected (bridged) USB devices work. When viewing attached devices in the Administrator Web Interface (AWI) only the mouse and keyboard show as …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: September 25, 2023
799
Connecting a new PCoIP Zero Client to an existing PCoIP Remote Workstation Card.
In general, newer firmware in PCoIP Remote Workstation Cards (host cards) are backward compatible with PCoIP Zero Clients using older firmware. However, enhancements to firmware may produce unexpected behaviors. Important changes are documented in each …
Knowledge Base Article Troubleshooting Session Remote Workstation Card Zero Clients
Last modified: September 19, 2023
793