How to retrieve a LDAPS certificate
This article describes 3 methods of obtaining the LDAPS certificate from the Active Directory (AD) Server that is active in your deployment, to then install on the PCoIP Management Console. This will allow the LDAPS connection between products that …
Knowledge Base Article Tutorial Security Management Management Console
Last modified: February 17, 2025
62357
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
Tera 2 PCoIP Zero Client and PCoIP Remote Workstation Card firmware prerequisites when upgrading to new firmware releases.
Answer Depending on the currently installed firmware version on your Tera2 device, an upgrade to new firmware may require an intermediate firmware upload. To upgrade the PCoIP Zero Client and PCoIP Remote Workstation Card firmware, follow the associated …
Knowledge Base Article Troubleshooting Management Setup Remote Workstation Card Zero Clients
Last modified: September 3, 2023
13221
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
How to recover Zero Client Password
Answer There are several ways to reset the password for zero clients.   Option 1: Use Management Console For enterprise users, the PCoIP Management Console is recommended to manage the zero client security options including password reset etc. Please …
Knowledge Base Article Advisory Authentication Management Console Zero Clients
Last modified: October 8, 2024
10400
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
How do I upload firmware on PCoIP Zero Clients or PCoIP Remote Workstation Card?
This knowledge base article applies to using the Administrative Web Interface (AWI) as the tool used to upload firmware. To upload the firmware using the PCoIP Management Console, refer to Management Console 202x.x (or 1.10.x) administrators' guide and …
Knowledge Base Article Tutorial Setup Management Management Console Remote Workstation Card Zero Clients
Last modified: September 22, 2023
9641
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
How do I reset a forgotten password? What should I do if I have forgotten both my ID and password?
How to reset my password? In various scenarios, you might need to reset your password. Follow the steps below to reset your password: Click the "Login" button on  HP Anyware Support Portal home page . Click the "Forgot your password?" button below "Log …
Knowledge Base Article Advisory Accounts Authentication
Last modified: September 3, 2023
6812
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
Sample nginx configuration for proxy when using remote device management
This is a sample configuration when using a NGINX version 1.14.1 reverse proxy. It was used for a NGINX system installed on Rocky Linux 8. You will be required to modify the highlighted unique fields for your environment. Other reverse proxy systems may …
Knowledge Base Article Tutorial Management Setup Management Console
Last modified: April 25, 2024
6508
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
Troubleshooting Management Console Connectivity with Firmware 20.01
Firmware version 17.05 or 20.01 or newer is intended to be managed by PCoIP Management Console 20.01 or newer. HP Anyware recommends upgrading to PCoIP Management Console 20.01 prior to deploying firmware 17.05 or 20.01. Before using PCoIP Zero Client or …
Knowledge Base Article Troubleshooting Management Management Console
Last modified: July 10, 2024
5872
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
Linux DHCP server configuration when using DHCP Discovery on PCoIP Management Console 2.x and 3.x
Answer: This is based on PCoIP Management Console 2.x and newer only This is an example of configuring a Linux DHCP server when using DHCP Option for device discovery. The DHCP server is configured by editing the configuration file: /etc/dhcpd.conf This …
Knowledge Base Article Tutorial Management Setup Management Console
Last modified: January 25, 2024
5119
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
I am unable to login to my account, what should I do?
Try resetting your password by clicking “forgot your password” link on the login page or click this link: Password Reset If you are unable to reset your password please Re-register here to gain access … I am unable to login to my account, what should I …
Knowledge Base Article Advisory Accounts Authentication
Last modified: September 3, 2023
4980
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
What causes a firmware upgrade failure?
Problem Uploading firmware through the AWI or a PCoIP Zero Client or PCoIP Remote Workstation Card fails with an error message. Applying firmware through the PCoIP Management Console fails.   Cause and Solution There are multiple scenarios that can cause …
Knowledge Base Article Troubleshooting Setup Management Remote Workstation Card Zero Clients
Last modified: September 3, 2023
4418
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5