PCoIP display is 'blurry' and the image is of lower than expected quality
Problem When using PCoIP the display is 'blurry' or of low quality. The display may be persistently blurry or is blurry intermittently and slow.    Cause Typically a blurry screen is due to the lack of bandwidth. Throughout a PCoIP session, PCoIP network …
Knowledge Base Article Troubleshooting Performance Display Remote Workstation Card Zero Clients HP Anyware
Last modified: September 3, 2023
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Tuning PCoIP for high performance workloads
This articles provides 4 reference workloads that demonstrate how PCoIP can be optimized    Table of Contents:   Tuning options for Workloads of various types   Office workloads 3D Rendering workloads  High Fidelity workloads   Video Playback workloads …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card
Last modified: September 3, 2023
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PCoIP Audio quality and bandwidth
PCoIP Audio Features 2 channel Stereo audio Automatic quality adjustment to fit inside the available PCoIP session bandwidth Audio In and Audio Out via the HP Anyware Audio Driver included in the HP Anyware or ALC888 equivalent audio in the PCoIP Remote …
Knowledge Base Article Tutorial Performance Remote Workstation Card Zero Clients
Last modified: December 30, 2023
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Client Health Check - Diagnostics and troubleshooting guide
Summary To receive a detailed client diagnostic report, create a client  support/log file bundle  and then submit this bundle to the PCoIP  health check   tool.  Once the files are submitted, it will take 5-10 minutes to produce a detailed report.  The …
Knowledge Base Article Diagnostics Session Performance HP Anyware
Last modified: February 20, 2025
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What is an acceptable level of packet loss?
Just like VoIP and video conferencing, PCoIP is a real time protocol. Once a packet is lost in transit, there typically isn't time to re transmit before the PCoIP session is impacted. Therefore, the most acceptable level of loss is 0%. Packet loss maybe …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: November 15, 2024
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Troubleshooting PCoIP Display Issues
This article provides  general troubleshooting steps for performance issues when remoting virtual desktops. Scenarios covered include: Video slicing or tearing. Screen (or parts of the screen) becomes fuzzy screen and then clears up. Slow screen updates. …
Knowledge Base Article Troubleshooting Performance Display HP Anyware Remote Workstation Card
Last modified: September 9, 2024
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How to use the packet capture utility in PCoIP Zero Client Firmware
Since many customers are unlikely to have access to a port mirroring switch, a new packet capture feature was added in firmware 4.7.0. It is designed to assist with troubleshooting Unified Communications issues.   Note: The packet capture utility will not …
Knowledge Base Article Tutorial Performance Zero Clients
Last modified: February 13, 2024
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What does a NACK or NAK log entry indicate?
Negative Acknowledgement PCoIP imaging will acknowledge or use selective acknowledgement in newer PCoIP implementations, to signal to the PCoIP Host that imaging data was successfully received and displayed. In the event that this process is not …
Knowledge Base Article Troubleshooting Performance Remote Workstation Card HP Anyware
Last modified: July 27, 2023
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Why am I experiencing poor performance when playing a 1080p high fps video with my PCoIP Remote Workstation Card and PCoIP Software Client?
Problem When using the PCoIP Software Client to connect to a PCoIP Remote Workstation Card I cannot achieve high frame rate playback.   Cause There are a number of factors that can contribute to poor performance so the best method of trying to determine …
Knowledge Base Article Troubleshooting Display Performance Remote Workstation Card
Last modified: September 3, 2023
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VMware View Client with dual Virtual NICs unable to connect to virtual desktop
Scenario A VMware View Client with dual virtual NICs configured may not be able to connect to the virtual desktop.  Note: this article does not apply to PCoIP Zero Clients. Dual Virtual NICs Configured on the View Client   Cause If the client has been …
Knowledge Base Article Troubleshooting Performance Third Party Enhancements Zero Clients
Last modified: September 3, 2023
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