DNS errors in the event log of the PCoIP Zero Client running firmware 5.x and 6.x.
Problem The PCoIP Zero Client event log contains these entries ever 5 minutes. -510    MGMT_DISC_DNS :conduct_dns_record_search: ( DNS SRV: CMS ) DNS record not found -510    MGMT_DISC_DNS :conduct_dns_record_search: ( DNS SRV: Config Tool ) DNS record …
Knowledge Base Article Troubleshooting Zero Clients
Last modified: September 19, 2023
727
How do I copy a database from PCoIP Management Console 2.x if the web interface is not available?
In the event you cannot log into the web interface of PCoIP Management Console 2.x yet you need the database for recovery. Here are some steps to help move the database file from one MC to another. Note: Both PCoIP Management Consoles must be running the …
Knowledge Base Article Tutorial Management Console
Last modified: September 19, 2023
728
How does competing traffic on the network affect PCoIP performance?
This article outlines how other types of network traffic may negatively impact PCoIP performance. Please refer to  Network session checklist for PCoIP protocol LAN and WAN deployments  for more details on network configuration. On most modern LAN's, …
Knowledge Base Article Tutorial Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
723
How do I improve performance when dragging a window on the screen using firmware pre-4.1.0 and without a PCoIP Hardware Accelerator installed?
Problem While there are many factors that determine desktop performance - see  PCoIP TROUBLESHOOTING STEPS: VMware View Virtual desktop performance  - lower performance of window dragging may be observed in the following environment: VMware Horizon View …
Knowledge Base Article Troubleshooting Performance Zero Clients
Last modified: November 18, 2022
706
Why do USB 2.0 or isochronous devices fail to work as expected when plugged into a Samsung NC220 or NC240 PCoIP monitor?
Answer: This occurs because on the NC220 and NC240 monitor series, USB Ports 0, 1 and 2 are brought out directly and port 3 is connected to an internal hub. On this hub, 1 hub port is connected to a RS232 device, and another hub port is connected to an …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: November 21, 2022
707
How to configure a PCoIP Zero Client to auto-connect to a Remote Workstation Card
Answer: To enable auto connect, you need to peer the PCoIP Zero Client to the Remote Workstation Card. You will need the IP and MAC of the host. You enter this in the PCoIP Zero Client's configuration (On Screen Display or Administrative Web Interface), …
Knowledge Base Article Tutorial Setup Remote Workstation Card Zero Clients
Last modified: September 14, 2023
701
Connecting a new PCoIP Zero Client to an existing PCoIP Remote Workstation Card.
In general, newer firmware in PCoIP Remote Workstation Cards (host cards) are backward compatible with PCoIP Zero Clients using older firmware. However, enhancements to firmware may produce unexpected behaviors. Important changes are documented in each …
Knowledge Base Article Troubleshooting Session Remote Workstation Card Zero Clients
Last modified: September 19, 2023
702
How to upload provisioning template and post script files to customer storage in HP Anyware Connectors for Azure
HP Anyware has changed the file names, locations and install paths of the PCoIP Agents. This KB provides instructions on how to update previously installed HP Anyware Connectors for Azure with these new locations to ensure that new remote workstations use …
Knowledge Base Article Tutorial Setup Management HP Anyware
Last modified: August 2, 2023
695
Why do I still see VDM Server Address Cache addresses after clearing the Trusted Connection Server Cache?
Answer: The VDM Server Address Cache is a list of servers that are populated either manually from the AWI and OSD or via a Profile push from the Management Console. This field value can be set to either Last Server Used or Read Only. If set to Last Server …
Knowledge Base Article Troubleshooting Management Console Zero Clients
Last modified: September 19, 2023
697