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Could not find a URL for version 25.06 using title Prerequisites for Installation.
Could not find a URL for version 25.06 using title Updating the Agent.
Could not find a URL for version 25.06 using title Licensing the Agent.
Could not find a URL for version 25.06 using title Contacting Support.
Could not find a URL for version 25.06 using title Finding your Agent Version Number.
Could not find a URL for version 25.06 using title Creating a Support File.

Graphics Agent for macOS 25.06 Administrators' Guide

Installing the This topic contains instructions for installing the . Before you proceed, ensure that you performed the necessary prerequisite tasks . Note: Firewall Settings During installation, the macOS agent installer updates the firewall settings on …

Prerequisites for Installation

Graphics Agent for macOS 25.06 Administrators' Guide

Prerequisites for Installation Before you begin, make sure that you perform the following tasks. Configure Energy Settings Energy Saver features in Sequoia can cause the remote system to go to sleep or become unresponsive. To prevent this, do the …

Updating the Agent

Graphics Agent for macOS 25.06 Administrators' Guide

Updating the macOS Graphics Agent To update the Graphics Agent for macOS to a new version, obtain the new installer and run it in place to replace the older version. Your configuration settings will be preserved. Note: About Permissions In versions prior …

Licensing the Agent

Graphics Agent for macOS 25.06 Administrators' Guide

Licensing The Agent The Graphics Agent for macOS must be assigned a valid PCoIP session license before it will work. Until you've registered it, you can't connect to the desktop using a Anyware client. You receive a registration code when you purchase a …

Contacting Support

Graphics Agent for macOS 25.06 Administrators' Guide

If you encounter any problems installing, configuring, or running the Graphics Agent for macOS, you can create a support ticket . Before creating a ticket, be prepared with the following: A detailed description of the problem Your agent version number …

Finding your Agent Version Number

Graphics Agent for macOS 25.06 Administrators' Guide

Finding the Graphics Agent for macOS Version Number To find the installed version number of the Graphics Agent for macOS, open a Terminal window and run the following command: sudo grep "Software Build ID" /var/log/pcoip-agent/agent.log The command output …

Creating a Support File

Graphics Agent for macOS 25.06 Administrators' Guide

Creating a Technical Support File We may request a support file from your system in order to troubleshoot and diagnose issues. The support file is an archive containing Anyware Graphics Agent for macOS logs and other diagnostic data that can help support …

Configuration Guide

Graphics Agent for macOS 25.06 Administrators' Guide

Configuring the Anyware Agent You can configure the Anyware agent, and optimize PCoIP protocol behavior for local network conditions, by adjusting configuration directives found in /Library/Preferences/com.teradici.pcoip-agent.plist . You can find …

Audio

Graphics Agent for macOS 25.06 Administrators' Guide

Audio Support The Graphics Agent for macOS supports audio input and output between the host and the client. To send audio to the Anyware client, you must select the Anyware Virtual Speaker audio device as the output device on the remote macOS system. …

USB Support

Graphics Agent for macOS 25.06 Administrators' Guide

USB Device Support Connecting USB devices to the is not supported. Keyboards, mice, and other pointer devices are managed by Anyware clients, and are always allowed. Relative mouse movements, a feature used in many gaming applications or technologies …

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