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How to link contact and account to cases (Internal)

Introduction In SFDC, account objects hold subscription information (although it's manually entered by operation at this point, one still has to refer to flexera for confirmation). In order for customers to download the locked firmware, the customer has …

Knowledge Base Article Internal Accounts

Last modified: March 22, 2023

Can a single PCoIP Software Client connect to multiple hosts simultaneously?

The PCoIP Software Client is only designed to connect to one PCoIP host. The PCoIP Software Client can be run multiple times on the same system to allow for multiple PCoIP sessions to multiple PCoIP hosts. The Teradici PCoIP Software Client provides a …

Knowledge Base Article Tutorial Session HP Anyware

Last modified: April 19, 2023

1555

Can I add software to or change the operating system of a PCoIP Zero Client?

PCoIP Zero Clients do not run local application software. They run secure custom firmware created by HP Anyware only. This makes them extremely secure PCoIP Clients allowing for simple management and updates through small firmware updates. New features …

Knowledge Base Article Tutorial Setup Zero Clients

Last modified: September 22, 2023

332

Can I manage PCoIP endpoints external to the corporate network with the PCoIP Management Console?

The PCoIP Management Console 1.x & 2.x cannot manage PCoIP devices that are external to the corporate network or behind a NAT over the WAN. But the PCoIP Management Console 1.x & 2.x can manage devices that are accessible over a routable network, so if …

Can virtual channels cause issues with a PCoIP session?

Usually this is not an issue. However, if a virtual channel created by a third party is not properly created, it can cause unpredictable results with a PCoIP session or the displayed output. This should be considered as a possible source of an identified …

How do I upload certificates to PCoIP Zero Clients and PCoIP Remote Workstation Cards?

Follow the instructions below to upload a PEM certificate to a PCoIP Zero Client or PCoIP Remote Workstation Card (also known as a PCoIP host card) via the Administrative Web Interface (AWI) or the PCoIP Management Console (PCoIP MC). For a comprehensive …

How do I enable IEEE 802.1x Network Authentication in PCoIP Zero Clients and PCoIP Remote Workstation Cards?

1) Identify the certificates used for IEEE 802.1x network authentication in your organization 2) Ensure that the certificates are properly formatted Certificates must be in .PEM format and less than 6 KB Both a client certificate and a server root CA …

HP Anyware Manager Administrator interface gives an error 502 - Web server received an invalid response while acting as a gateway or proxy server.

Problem When trying to access the management interface of the HP Anyware Manager, you receive the following error: Server Error 502 - Web server received an invalid response while acting as a gateway or proxy server. There is a problem with the page you …

HP Anyware Standard Agent for Linux PCoIP session is slow on Ubuntu running Unity

Problem When running HP Anyware Standard Agent for Linux on Ubuntu 16.04 LTS with Unity as the desktop environment the PCoIP session is very slow. The session is consistently slow even when doing tasks such as browsing the internet. Cause The Unity …

Knowledge Base Article Advisory Performance HP Anyware

Last modified: September 20, 2023

413

Collecting PCoIP Management Console log files for Teradici Global Support Services

Problem When issues occur with the PCoIP Management Console Teradici Global Support Services request a copy of the log files for better insight in the issue at hand to expedite a resolution. Resolution To retrieve the log files from a PCoIP Management …

Knowledge Base Article Tutorial Management Console

Last modified: September 19, 2023

391

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