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Why is the BIOS not visible when my Dell workstation boots with a PCoIP Remote Workstation Card?
Scenario The BIOS on a Dell R5500/R5400 is not visible on boot up. After the OS loads, the monitor then displays the desktop. On some graphic cards, only the primary port is active during the POST phase of the host PC boot process. For example, when using …
Knowledge Base Article Troubleshooting Setup Display Remote Workstation Card
Last modified: September 3, 2023
1679
Why is the network connection lost when a USB disk is plugged into a PCoIP Zero Client?
Scenario A desktop freeze, session disconnect or "network connection lost" (if the overlay network error message is enabled) message is displayed after an USB disk is plugged into a PCoIP Zero Client.   Cause A heavy load such as autoplay on a flash drive …
Knowledge Base Article Tutorial Peripheral Devices Zero Clients
Last modified: November 24, 2022
545
How do I change the FQDN (Fully Qualified Domain Name) of a PCoIP Zero Client?
First, change the PCoIP name to a new name. Currently, the "PCoIP Device Name" can only be changed on an individual basis in two locations: The  "OSD--> Configuration--> Label"  tab The  "AWI--> Configuration--> Label"  tab The default format is  …
Knowledge Base Article Advisory Management Management Console Zero Clients
Last modified: September 3, 2023
371
How do I configure wake-on-LAN with the AMD R5000 PCoIP Remote Workstation Card?
There are three ways to configure wake-on-LAN with the AMD R5000 PCoIP Remote Workstation Card. Option 1: Use the PC NIC and PCoIP Host Software  For instructions, refer to How do I remotely power on the host PC/workstation through its network interface …
Knowledge Base Article Tutorial Setup Remote Workstation Card
Last modified: August 23, 2018
335
How do I reset the configuration parameters entered on my PCoIP Zero Client or PCoIP Remote Workstation Card?
Answer: There are four ways to reset the PCoIP Zero Client to default settings which are described below. The PCoIP Remote Workstation card (also known as a PCoIP host card) has one reset procedure also described below. Some network information will be …
Knowledge Base Article Tutorial Management Setup Remote Workstation Card Zero Clients
Last modified: October 21, 2024
1827
What are the possible reasons for jitter on a 30 inch monitor when compared to a 24 inch monitor connected to the same Tera2 Remote Workstation Card?
Problem In a single workstation environment when comparing a 30 inch monitor at 2560x1600 to a 24 inch monitor at 1920x1600, moving a window containing a running video in the 30 inch screen shows latency and window drag when compared to the 24 inch …
Knowledge Base Article Troubleshooting Display Performance Remote Workstation Card
Last modified: December 9, 2022
764
When does the PCoIP Management Console apply a resolution change using the Enable Preferred Resolution Override setting while in a PCoIP session?
In PCoIP Management Console (MC) 1.9.1 (and newer), PCoIP Zero Clients with firmware 4.1.2 (and newer) can be configured to override the attached monitors native resolution using the Enable Preferred Resolution Override feature. The setting is recognized …
Knowledge Base Article Troubleshooting Management Display Management Console Zero Clients
Last modified: September 3, 2023
570
Mouse cursor does not change when using PCoIP Zero Clients to connect to a VM using View Agent 7.4.
Scenario:  This is most visible in Office (especially MS Excel) application but occurs in applications or windows that require a cursor change such as changing the column widths in Excel. This event can be identified in the zero client log file with the …
Knowledge Base Article Troubleshooting Third Party Enhancements Zero Clients
Last modified: September 21, 2023
981