HP Anyware Administrators' Guide

Solution to Licensing Problems with Cloud License Service (CLS)

Overview

Customers face licensing problems with Cloud License Service (CLS) as the OS Trusted Root Certificate Authorities are not updated.

To resolve the issue users need to install the new certificate ("Amazon Root CA 1-4") on their OS.

Note: Certificate Updates

If you need any help on updating your certificate, please raise a support case at https://anyware.hp.com.

Updating OS

  • Amazon CA Root 1-4 are part of the Microsoft Trusted Root Program

  • Therefore, updating your operating systems (Windows, Linux, macOS) is the quickest way to update your OS' Trusted Root Authorities Store and resolve this issue.

Important: OS Update Alternate

We only recommend to manually install the root CA, if updating your OS is not an option or it does not fix the issue.

Root CA Installation for Linux

Linux - RHEL/Rocky

  1. Download the Amazon Root CA: amz-all-compliance.flexnetoperations.com.crt
  2. Move the downloaded CA file to /etc/pki/ca-trust/source/anchors/
  3. sudo update-ca-trust
  4. Run the following to ensure /etc/ssl/certs has the Amazon_Root_CA_*.pem (1-4):
    • openssl x509 -in /etc/pki/ca-trust/extracted/pem/tls-ca-bundle.pem -text -noout

Linux - Ubuntu

  1. sudo apt install ca-certificates
  2. sudo update-ca-certificates
  3. Run the following to ensure /etc/ssl/certs has the Amazon_Root_CA_*.pem (1-4):
    • ls -lha /etc/ssl/certs | grep Amazon_Root_CA
Last updated: Friday, March 28, 2025