Release Notes
Software Client for Linux 24.10.3
Release 24.10.3 of the Software Client for Linux is a maintenance release which replaces and deprecates 24.10.2.
There are no changes in this release. This release was issued to maintain version parity with other products.
There are no fixed issues in this release.
Anyware Session Failure with 144 Hz Displays
Connecting to an Anyware session from a client computer with a 144 Hz monitor attached might cause the Anyware connection to fail when a locally connected display cannot support that resolution.
- Remove all monitors connected to the host computer to enable connection.
- Set a limit (maximum_framerate) on the host to 60 to enable connection.
Data Protection Software on the Client Might Interfere with USB Forwarding Functionality
Data protection software, such as EgoSecure, which is installed on client machines might interfere with the USB forwarding functionality in PCoIP sessions.
Uninstall the data protection software.
Incorrect Japanese Characters on Windows host When Connecting from Linux or macOS Clients
When connecting to a Windows agent from a Linux or macOS client, the Japanese character "vu" is displayed in Katakana, even if the client and host are set to Hiragana. Other Hiragana characters work as expected.
No known workaround.
When Authenticated Using a Smartcard, Session Does Not Resume After Network Interruption
If a session is established using a smartcard, it may not automatically re-establish the connection after a disruption in network.
If the reconnection attempt fails, reauthenticate using the smartcard to reconnect.
SmartCard not available following session disconnect
Following the disconnection of a Anyware session that used SmartCard authentication, the card may become unavailable to use for a short period.
The SmartCard should become available to use again a short time after a session has ended, you can wait up to a minute for the card and reader to reset, or remove and re-insert the smartcard to expedite this reset.
If the card remains unavailable, try unplugging and re-plugging the smart card reader. If that does not work, restart your client host.
Smartcard: Cancelling during login attempt causes abnormal behavior
After authenticating with a Smartcard, if the connection is cancelled before the session establishment is complete, you will be unable to connect to a desktop from the Desktop Selection page.
The user must return to the "{}Saved Connections{}" page and authenticate the connection again by using their Smartcard and PIN before they will be able to connect to a session.
Caps Lock and Kana state can go out-of-sync when a Japanese keyboard is used
When a Japanese keyboard is used on the client side in a PCoIP session, the Caps Lock state can be out-of-sync on the host side if the Caps Lock key is pressed outside of the PCoIP client window.
On the client machine, set the input language to non-Japanese when a Japanese keyboard is used.
Do not press the Caps Lock key outside of the PCoIP client window when a Japanese keyboard is used.
If the Caps Lock state is out-of-sync inside a PCoIP session, disconnect and reconnect to the host.
PCoIP Client on Ubuntu 22.04 with Wayland can limit to 30 Hz for 4k displays
Remote refresh rate can be limited to 30 hz for 4k displays when connecting to a PCoIP session. This can be due to an inability for the PCoIP client to retrieve the monitor display EDID when running under Wayland on Ubuntu 22.04. This is expected as Wayland is not supported by Anyware at this time.
Disabling Wayland by editing:
sudo vi /etc/gdm3/custom.conf
to uncomment the line:
# Uncomment the line below to force the login screen to use Xorg WaylandEnable=false
and reboot the client computer. Subsequent Anyware connections will be able to retrieve the EDID and will properly negotiate 60 Hz timing if the monitor is capable of that refresh rate.
Linux Keyboard - Pause/Break/Log Off and Application shortcut keys not forwarded
When connecting a Linux Anyware Client the following two keyboard short-cut keys are not forwarded to the remote session: # Pause/Break key (for standard keyboard) Pause/Break/Log Off (for Bloomberg Keyboard) # Application key
These keys will affect the local Linux OS, not the Anyware remote desktop.
This impacts any USB keyboard with these shortcut functions, including Bloomberg Keyboard.
Use alternate methods to initiate the function of these shortcut keys within the Anyware remote desktop session.
Fractional Scaling not Supported on Ubuntu 20.04 and 22.04
The PCoIP Client for Linux does not support fractional scaling on Ubuntu 20.04 and 22.04. When fractional scaling is enabled, the user may experience a client crash when switching to full-screen mode or experience issues with screen layout and mouse coordinate mapping.
Turn off Fractional Scaling in Ubuntu Settings under Screen Display.
The name of network shown in Anyware Health Monitor does not change during a session
In Anyware Health Monitor, the name of network shown will not change during a session even if the actual network changes.
For example, if an ethernet cable is pulled out and the system switches to WiFi, the name of network will not change in the Anyware Health Monitor display until the session is disconnected and reconnected.
Linux Client running on Ubuntu 20.04 and 22.04 are unable to connect to Remote Workstation Card
Linux Clients running on Ubuntu 20.04 or 22.04 cannot connect to Remote Workstation Cards.
Resizing collaboration session window causes crash
Re-sizing the PCoIP Client window while participating in a PCoIP Ultra Collaboration session may cause the PCoIP client to crash.
Avoid re-sizing client window size while participating in a PCoIP Ultra Collaboration session.
If this occurs, re-start the collaboration session by sending a new invitation to the Guest Collaborator.
Keyboard and Mouse Freeze when Connected to Remote Workstation Card in Windowed Mode
Keyboard and Mouse can freeze when connected to a Remote Workstation Card while the Soft Client is in windowed mode.
If this occurs, switch the client to full-screen mode to reestablish Keyboard and Mouse functionality.
Linux Repositories on downloads.teradici.com are deprecated
The Linux repositories that existed on downloads.teradici.com are deprecated and should no longer be used. Updating a repository located on downloads.teradici.com will produce a certificate error similar to the following:
$ sudo apt-get update
Certificate verification failed: The certificate is NOT trusted. The certificate chain uses expired certificate. Could not handshake: Error in the certificate verification. [IP: 52.25.54.15 443]
Any references to downloads.teradici.com should be removed. Search for any files in /etc/apt/sources.list.d/ for "downloads.teradici.com" and delete them.
For example:
$ grep downloads.teradici.com /etc/apt/sources.list.d/
…returns something similar to: /etc/apt/sources.list.d/pcoip.list [...]
…remove the file: sudo rm /etc/apt/sources.list.d/pcoip.list
Once the legacy file is removed, refresh the repository cache.
sudo apt-get update
PCoIP Client in window mode can be limited to 30 fps
For high resolution displays with dimensions larger than 3840x1600 the maximum fps will be limited to 30.
To enable up to 60 fps either set the client in full screen mode or reduce the window size to dimensions less than 1600 pixels.