Software Client for macOS Administrators' Guide
This release is in Beta. Beta software is not fully supported, and may be incomplete or unstable. It is not intended for use in production systems. We welcome your feedback on this release! Send feedback to anyware-beta-feedback@hp.com.

A/V Lock

PCoIP Ultra A/V Lock provides improved video playback, reducing the difference in delays between the audio and video channels, and smoothing frame playback on the client. This feature introduces a small lag in user interaction responsiveness when enabled. When audio is playing, the video frames will be delayed to align with the audio soundtrack.

PCoIP Ultra A/V Lock is available in High Performance mode. It is only available while using PCoIP Ultra CPU Offload, GPU Offload or Auto Offload.

A/V Lock is enabled on a per-display basis, so you can dedicate individual displays to playback without impacting responsiveness on the others.

To use A/V Lock:

  1. If you are in full-screen mode, move the cursor to the top of the screen to reveal the menu bar on the display where you want to use A/V Lock.

  2. Select View > AV Lock to toggle the A/V Lock mode on the desired monitor.

Persistent Display Topology

The A/V Lock feature is persistent across sessions from the same client, provided that the display topology has not changed.

Enhanced A/V Sync

Enhanced Audio and Video Synchronization is available in standard mode. It will also reduce the difference in delays between the audio and visual channel, but provides a less regulated synchronization of audio and video frames compared to A/V Lock. Use enhanced A/V Sync to reduce the maximum frame rate.

To use Enhanced A/V Sync, select View > Enhanced A/V Sync on the desired monitor. Like A/V Lock, Enhanced A/V Sync is enabled on a per-display basis. It can be switched off and on for individual displays in-session, and will be remembered for future sessions as long as the topology remains the same.


Last updated: Thursday, February 6, 2025