HP Anyware Administrators' Guide
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Installing the Amazon Root CA 1-4 Certificates

Licensing issues with the Cloud License Service (CLS) might occur if the Amazon Root CA 1-4 certificates are not in the certificate store of your system. Amazon CA Root 1-4 certificates are part of the Microsoft Trusted Root Program, which means that the Amazon CA Root 1-4 certificates are included in the Microsoft's Trusted Root Certification Authorities Certificate Store. Therefore, updating your operating system is the quickest way to ensure that your system has these certificates.

Important

If updating your OS is not an option, install the root CA manually. If you need help updating your certificate, get in touch with the Support team.

Root CA Installation for Windows

Users can use any of the two options mentioned below to perform the installation:

Option-1 Install the Certificate Using Windows GUI:

  1. In the Certificate window, click Install Certificate
  2. Choose Local Machine (for all users) or Current User (just for yourself) and click Next
  3. Select to Place all certificates in the following store: "Trusted Root Certification Authorities."
  4. Click OK to confirm the installation
  5. Go to Start Menu -> "Manage Computer Certificates", ensure that the Amazon Root CA 1-4 are installed as in the following screenshot:

Option-2 Command-line Installation:

Note: Command-line Installation

This option would install all latest certificates for Windows OS to your certificate store - consult your IT administrator as this requires admin privilege.

  1. Open Command Prompt with an elevation (admin) privilege
  2. Run: certutil.exe -generateSSTFromWU roots.sst
  3. Run: certutil.exe -addstore root roots.sst
  4. Go to Start Menu -> "Manage Computer Certificates", ensure that the Amazon Root CA 1-4 is installed as in the above screenshot

Note: Cert Not in Folder

If after installing, the cert is not in the above folder, you can manually move the crt file to the above folder.

Last updated: Monday, May 19, 2025