Release Notes
Software Client for macOS 22.01.3
Release 22.01.3 of the Software Client for macOS is a maintenance release which replaces and deprecates 22.01.2.
It includes the following:
- Bug fixes and security updates.
Previous release information:
22.01.2:
- Fixes an audio output issue which occasionally caused the output to stop when switching between devices.
22.01.1:
- The information box for the PCoIP Software Client application now contains the version number of the Client.
Improved keyboard handling
While using the PCoIP Client in high performance mode, after minimizing the PCoIP Client Application keyboard events are no longer forwarded to the PCoIP Agent
Audio and video will stay in sync even during silence in video playback
Video will be aligned to the expected audio timing even if there are quiet periods in the audio stream when PCoIP Ultra AV Lock is enabled.
Setting a small value for audio bandwidth causing a crash in Catalina is now fixed
On macOS 10.15 (Catalina), setting pcoip.audiobandwidthlimit to a value less than 400 no longer causes a crash.
PCoIP Ultra AV-Lock client menu option disabled when PCoIP Ultra is disabled on the agent
PCoIP Client has been updated so that the PCoIP Ultra AV-Lock feature can not be enabled on the client if the feature is not enabled on the agent. This resolves the issue where it appears PCoIP Ultra AV-Lock was enabled when it is not actually working end-to-end.
Version number added to client info box.
The information box for the PCoIP client application now contains the version number of the client.
Codec in Statistics Overlay corrected
The Statistics Overlay on macOS now shows the correct codec value while running in “PCoIP Ultra GPU” mode.
Local spotlight search now functions while in high performance mode
If spotlight appears while in high performance mode the client now gives up keyboard input control to spotlight search
Local spotlight search may not function
Local Spotlight Search may not function on the local machine while the PCoIP Client has an active session.
Audio does not work when connected to a Remote Workstation Card
Audio in/out is not available when the host is a Remote Workstation Card
Use PCoIP Client version 21.07 if audio functionality is required with the Remote Workstation Card.
Resizing PCoIP client window may cause client to be non-responsive (High Performance Client mode only)
Resizing PCoIP client window while a video is played on agent may cause client to be non-responsive.
Avoid resizing while video is played on agent.
Topology changes may cause client to be non-responsive (High Performance Client mode only)
Topology changes such as moving windows across monitors may cause client to be non-responsive.
Avoid moving windows across the monitors or resizing them while in High Performance Client mode.
Client machine reboot interrupted while session is in progress
If you attempt to re-start your client Mac while your PCoIP client is in session, the session will terminate, but the Mac restart will be disrupted. When this occurs, you will have to close the PCoIP Client application and initiate the OS restart a second time.
Session recovery after macOS sleep
If the client machine is put to sleep during a PCoIP session, it may not successfully re-connect to the PCoIP session once the client machine wakes up. If this occurs restart the PCoIP Client application to reconnect to the session.
Frozen session
Frequent switching between window and full screen modes can result in a frozen session. If this occurs disconnect the session and reconnect.
Changing the audio sample rate during session
Changing the audio sample rate when using a media application while connected to a PCoIP session will cause distorted audio quality. To correct this audio quality issue, you will need to disconnect and re-establish the PCoIP connection.
Disconnect and re-establish the PCoIP connection to correct this audio quality issue.
Quitting the application from the macOS dock & reconnect
While in High Performance Mode, quitting the application from the macOS dock will result in an error and subsequent connection attempts will fail. If this occurs close the PCoIP Client application and re-open it to start a new connection.
Use the “Disconnect” in-session menu to disconnect a PCoIP session, while in High Performance Mode.
Caps lock key does not work while in High Performance Mode
Caps Lock does not currently work in the PCoIP Client for macOS while in High Performance Mode
Use the Shift key instead.
Increased memory usage when switching between windowed and full screen modes
Frequent switching between window and full screen modes can result in increased memory usage.
macOS client only detects audio output device at session start
The macOS client will not detect a change in the audio output device while in session.
Disconnect and reconnect to the session when changing the audio output device.
Quitting Mac client while in-session, returns to the pre-session window.
The Mac client cannot be exit while connected to a PCoIP Agent. Selecting the Quit Teradici PCoIP Client system menu will disconnect the client and return to the pre-session window, but not quit the application. The client application will instead return to the saved desktop selection screen.
To quit the Mac client, first disconnect the session and then quit the client.
macOS client may only minimize one display on OS X 10.11
If you launch the PCoIP Software Client in OS X 10.11 and you have not clicked anywhere within the display before using the minimize hot key (Ctrl+Alt+M), the display that has not been used will not be minimized. This does not occur in macOS 10.12 (Sierra) or 10.13 (High Sierra).
Click with the mouse on both displays of the client any time before pressing Ctrl+Alt+M, and both displays will be minimized.
USB Flash drives fail to bridge at times
USB Devices dialog (from Connection > USB Devices menu) may freeze for a few seconds after clicking the connect or disconnect button associated with a USB Flash drive. When this happens after clicking connect, the device fails to connect. When this happens after clicking disconnect, the device is successfully disconnected.
Retry by clicking connect again on the USB Devices dialog.
USB DVD drive unavailable on client USB Devices dialog in macOS
If a DVD drive is connected to a client via a USB hub and the device is bridged quickly after connecting to a host, or if the device is unplugged from the hub and re-plugged, its status will be Unavailable and users will not be able to bridge the device.
Unplug and re-plug the USB hub.
macOS French localization disables View > Show Fullscreen toolbar menu
When the client locale is set to French in macOS, the View > Show Fullscreen/Leave Fullscreen dropdown menus may not be accessible.
Enter the Ctrl-Alt-Enter key sequence to toggle between fullscreen and windowed modes.
Datalogic barcode scanner cannot be redirected when bridged in macOS
The Datalogic Quickscan QS6500 barcode scanner does not work when the device is bridged.
Do not bridge the device. The device works as expected with the remote host when it is not bridged.
Wacom Intuos Pro and Intuos 5 tablets cannot be bridged
These tablets work as a pointing device when a session is not active, and when the tablet is not bridged while a session is active. When the tablet is bridged, the device manager application running on the remote host displays a warning icon next to the tablet and the tablet does not work.
Intuos PTH-660 and PTH-860 tablets are not impacted by this issue.
Avoid bridging Intuos Pro and Intuos 5 tablets.
USB keyboards do not work in bridged mode
Keyboards do not work when bridged. This affects both Windows and macOS PCoIP Software Client.
Do not bridge the keyboard. Keyboards function correctly when locally terminated.
Client window size is not remembered when crossing multiple monitors
When stretching the client window across multiple monitors, client window size is not remembered for session reconnects.
Zooming in macOS while connected to hard host throws local and remote mouse out of sync
Using the zoom button on PCoIP Software Client for Mac will result in a desynchronization of mouse pointers when connected to hard hosts. Teradici recommends not using the zoom button on macOS while in a PCoIP Software Client session connecting to hard hosts.
Mouse out of sync due to scaling in dual high-resolution displays
Connecting a PCoIP Software Client session with dual high-resolution displays in full-screen mode (2560x1600 for example) to a hard host that does not support high-resolution displays may result in unexpected behavior. For example, one or both displays may be scaled to single link DVI resolutions without the client also scaling, resulting in unsynchronized mouse movement.
Set client desktop to single link DVI resolutions. Alternatively, upgrade host GPU to support dual-link resolutions (Tera2 hosts only)
Audio input in PCoIP Software Client with PCoIP Remote Workstation Card does not work
When in session with a PCoIP Remote Workstation Card, PCoIP Software Client supports audio out from the host, but not audio into the host.