FAQ - What are the required TCP/UDP ports for PCoIP technology?
Answer: The TCP and UDP ports assigned for PCoIP technology are shown in the tables below. Please note that IANA assigned port 4172 to the PCoIP protocol. HP Anyware License Server HP Anyware License Server Port Port Number Direction Description Online …
Knowledge Base Article FAQ Setup HP Anyware Management Console Remote Workstation Card Zero Clients
Last modified: February 17, 2025
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How to create and install a self-signed certificate on a Windows 2016 Active Directory server to enable LDAPS
NOTE:  Self-signed certificates are not inherently secure and should not be used in production environments. Please consult your security infrastructure and security policies before installing a self-signed certificate. This is an example of one method to …
Knowledge Base Article Tutorial Security HP Anyware Management Console
Last modified: February 17, 2025
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Troubleshooting PCoIP session Connection Issues
Problem When connecting to a PCoIP Standard Agent for Windows, PCoIP Graphics Agent for Windows, PCoIP Standard Agent for Linux or PCoIP Graphics Agent for Linux the connection fails with one of the following messages: Error: Unable to connect to …
Knowledge Base Article Troubleshooting Session HP Anyware Remote Workstation Card Zero Clients
Last modified: February 17, 2025
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How do I find the PCoIP log files and set logging level for different PCoIP products?
Selecting any of the links below will provide detailed instructions on how to obtain the event logs (and set logging level if applicable) that may be required for troubleshooting each of the respective PCoIP related products. You may submit the support …
Knowledge Base Article Tutorial HP Anyware Remote Workstation Card
Last modified: February 17, 2025
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Setting Up Japanese Language and Keyboards
The following tutorial demonstrates how to set up Japanese language and keyboard for Windows PCoIP Software Client and connecting to Microsoft's Japanese Windows Server. Setting up language and keyboard is performed both on the host and client side. Note: …
Knowledge Base Article Tutorial Setup Peripheral Devices HP Anyware Zero Clients
Last modified: November 6, 2024
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Error 6405: PCoIP Agent failed to launch the remote session
Problem When connecting to a HP Anyware PCoIP Agent the client receives the "Error 6405: PCoIP Agent failed to launch the remote session. Please try again. If this failure persists, please report this failure to your system administrator."     Cause The …
Knowledge Base Article Troubleshooting Setup Session HP Anyware
Last modified: March 5, 2025
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PCoIP Session Statistics Viewer
PCoIP Session Statistics Viewer displays PCoIP software session statistics in a clear visual User Interface (UI). The program can capture and graph real-time data from a Virtual Machine (VM) that is in session, or it can graph previously captured data by …
Knowledge Base Article Advisory Session Performance HP Anyware
Last modified: March 24, 2025
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TROUBLESHOOTING USB peripherals
This article provides a brief list of troubleshooting steps for common issues involving USB peripherals (e.g. DVD drives/burners, keyboards, mice, usb, smart phones, storage devices, hard drives, scanners, printers). This is not intended to be a …
Knowledge Base Article Troubleshooting Peripheral Devices Remote Workstation Card HP Anyware Zero Clients
Last modified: November 30, 2024
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Troubleshooting steps for Audio
This article provides a brief list of troubleshooting steps for common issues. Scenarios covered include:  Audio issues using HP Anyware PCoIP Agent Windows Linux Audio issues using Remote workstation cards USB audio (including composite/multifunction USB …
Knowledge Base Article Troubleshooting Performance Remote Workstation Card HP Anyware Zero Clients
Last modified: December 4, 2024
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