This firmware version is not supported on this platform. Please upload a different file
Problem When attempting to downgrade firmware the error message This firmware version is not supported on this platform. Please upload a different file Or in the PCoIP Remote Workstation Card or PCoIP Zero Client event log 0d,00:03:36.19> LVL:2 RC:   0    …
Knowledge Base Article Troubleshooting Remote Workstation Card Zero Clients
Last modified: September 15, 2023
1320
What does "Overridable Administrator Defaults" and "Not Overridable Administrator Settings" mean?
The PCoIP Group policy template contains two folders for PCoIP Session Variables. Overridable Administrator Defaults Not Overridable Administrator Settings When the PCoIP server or client loads, both settings are checked.  Step 1. Checks the  Overridable …
Knowledge Base Article Troubleshooting Setup HP Anyware
Last modified: September 14, 2023
1320
Why is the mouse pointer no longer visible when you bridge a pointer device on a PCoIP Zero Client?
Problem When using Teradici firmware version 4.5.1 and newer, after bridging the pointer device, the pointer is no longer visible on screen. Note: This does not apply to a connection to a PCoIP Remote Workstation Card.   Cause Firmware 4.5.1 and newer …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: September 20, 2023
1315
Why is USB not working when connecting a PCoIP Zero Client to a PCoIP Remote Workstation Card?
By default, all USB devices are bridged to the host with the PCoIP Remote Workstation Card and is dependent on the host OS. Please verify the following Make sure the USB devices are not unauthorized in the PCoIP Remote Workstation Card or PCoIP Zero …
Knowledge Base Article Troubleshooting Peripheral Devices Remote Workstation Card Zero Clients
Last modified: September 3, 2023
1308
How do I enable IEEE 802.1x Network Authentication in PCoIP Zero Clients and PCoIP Remote Workstation Cards?
1) Identify the certificates used for IEEE 802.1x network authentication in your organization 2) Ensure that the certificates are properly formatted Certificates must be in .PEM format and less than 6 KB Both a client certificate and a server root CA …
Knowledge Base Article Tutorial Security Management Console Zero Clients
Last modified: September 5, 2023
1298
What is the difference between local and remote cursor in the PCoIP Host Software?
Local cursor Local cursor draws the mouse pointer locally at the client which improves the user experience when the client is connected over a long latency network. The improvement is due to the client sending the mouse coordinates to the remote host and …
Knowledge Base Article Advisory Remote Workstation Card
Last modified: September 21, 2023
1281
Feature Requests and Accelerated Development
Feature Requests   Teradici frequently releases new features for all our our products creating adding more value to you and opening up many new possible uses for our products. The new features are driven by feedback from our valued customers telling us …
Knowledge Base Article Advisory Accounts HP Anyware
Last modified: November 28, 2023
1281
Why do I hear pops and crackles or dead air in my PCoIP session when connecting with a PCoIP Zero Client?
This article refers to the audio playback using the PCoIP Analog Audio Data Channel from a host machine to a PCoIP Zero Client. It does not apply to microphone input from a PCoIP Zero Client to a VM.   Problem The PCoIP Zero Client must have either an …
Knowledge Base Article Troubleshooting Performance Zero Clients
Last modified: December 20, 2023
1262