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The PCoIP session ended abruptly and the PCoIP Zero Client PCoIP Splash screen appears

Problem Occasionally issues can cause the PCoIP Zero Client to reboot. Issues such as the ones listed below are good signs that the PCoIP Zero Client has rebooted even though at first it may not be certain the PCoIP Zero Client rebooted. Unexpectedly the …

The VMware Horizon View PCoIP server logs show "IPC Can't encode. Waiting. queue" after a random disconnect.

Problem The VMware Horizon View Client or PCoIP Zero Client experience a random disconnect from the VMware Horizon View session. Inspection of the PCoIP server logs show a high slice rate count after a random disconnect. The following example shows 192 …

Troubleshooting a minidump (.dmp) file

When a HP Anyware software product experiences an issue and exits unexpectedly, a "miniDump" (.dmp) file is created. The file contains information as to the state of the application when it exits unexpectedly. MiniDump files have an associated log file, …

Knowledge Base Article Troubleshooting HP Anyware

Last modified: September 14, 2023

339

Troubleshooting display issues after installing firmware 4.0.2

Problem After installing firmware 4.0.2 (Tera 1) or firmware 4.0.3 (Tera 2) on a PCoIP device, you begin to see various display issues and/or display resolution errors. Cause The behaviour in firmware 4.0.x when the Enable Configuration setting is …

What are the jumpers and LEDs on the Tera2 PCoIP Remote Workstation Card used for?

All external connectors on Tera2 PCoIP host cards are for diagnostic purposes. Jumpers J15 and J25 are configurable and their functions are described below. If you want Tera1 jumper explanations instead, refer to What are the jumpers on the Tera1 host …

What does "IPC: Frame encode took xxx ms so far. Dropping down the quality to index x." in the log files indicate?

Answer: In this case, the imaging encoder has determined that too many bits were being sent in the upper portion of the frame (i.e. flooding) which causes the frame to take longer to encode, and therefore appears unresponsive to the user (> 750 ms to …

What does "MCU not initialized" log message mean?

Problem You are unable to manage a zero client using the HP Anyware PCoIP Management Console 1.x (MC). The event logs reveal the following MCU errors: LVL:1 RC:-500 MCU :(tera_mcu_read_eeprom_bit): Cannot read from EEPROM, MCU not initialized. …

What does GSOAP :tera_gsoap_tls_shutdown: tera_rtos_event_get timeout mean in the log?

Problem Message GSOAP :tera_gsoap_tls_shutdown: tera_rtos_event_get timeout is found in host or client log file. Cause GSOAP is the protocol used by the PCoIP Management Console 1.x. This error is caused by a socket being opened by GSOAP and not closed …

What does the "i2c should be 0x03 on cable detect" PCoIP Zero Client event log error indicate?

Answer: Faulty cables interfere with the mechanisms in which PCoIP detects displays and can present a variety of errors. The i2c should be 0x03 on cable detect PCoIP Zero Client log errors are usually indicative of faulty cables and occasionally of …

Knowledge Base Article Troubleshooting Zero Clients

Last modified: September 20, 2023

205

What does "No Available Hosts for Connection" mean?

The message "No Available Hosts for Connection" appears if the PCoIP Zero Client has enabled the Host Discovery feature and tries to establish a session but cannot find a PCoIP Remote Workstation Card that is not currently in a session on the network. If …

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