PCoIP Session Health Check - Diagnostics and troubleshooting guide
Summary To receive a detailed diagnostic report, create a  support/log file bundle  and then submit this bundle to the PCoIP  health check   tool.  Once the files are submitted, it will take 5-10 minutes to produce a detailed report.  The report will be …
Knowledge Base Article Diagnostics Session HP Anyware Remote Workstation Card
Last modified: September 3, 2024
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Understanding the support bundle for HP Anyware for Windows PCoIP agents
Overview Both the Linux and Windows PCoIP agents include a service utility that generates support bundles, which gathers logs and other system information and packages them in single, compressed file. This page explains the contents of the support bundle …
Knowledge Base Article Advisory Setup HP Anyware
Last modified: February 17, 2025
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Do PCoIP Zero Clients support multi-factor authentication?
PCoIP Zero Clients support multi-factor authentication when connecting to HP Anyware, PCoIP Remote Workstation Cards, VMware or Amazon WorkSpaces. These can be used in pre-session authentication and in-session/post-session authentication scenarios. Since …
Knowledge Base Article Advisory Authentication Security HP Anyware Zero Clients
Last modified: April 1, 2025
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How do I access CTRL-ALT-DEL on a touchscreen monitor with Windows 7?
Answer: In Windows 7 environments where a touchscreen monitor uses the onscreen keyboard, consider enabling CTRL+ALT+ DEL, also known as the Secure Attention Sequence (SAS): Log in to the remote workstation or virtual desktop with the appropriate …
Knowledge Base Article Troubleshooting Setup Display Remote Workstation Card Zero Clients
Last modified: September 21, 2023
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What is the difference between pre-session and post-session(in-session) smart card operation?
Answer: The difference between pre-session and post-session smart card operation is when the smart card is used for authentication during the log-in process.  Pre-session smart card operation: The smart card is used prior to the user establishing …
Knowledge Base Article Troubleshooting Security Session Zero Clients
Last modified: September 3, 2023
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What does the "Network Link Down" message in the Event Log mean?
Problem A PCoIP Zero Client or PCoIP Remote Workstation Card is having intermittent or persistent problems maintaining a connection to the network. The logs repeatedly contain the message: 0d,00:00:05.42> LVL:2 RC: 0 MGMT_NET :Network link DOWN   Cause …
Knowledge Base Article Troubleshooting Remote Workstation Card Zero Clients
Last modified: September 15, 2023
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What is "perceptually lossless"?
  Whenever an image that is sent to a remote client is not pixel exact, it is considered lossy rather than lossless. The human eye is not always able to perceive these lossy differences. For example, the human eye is much less sensitive to errors in the …
Knowledge Base Article Advisory Display Remote Workstation Card HP Anyware Zero Clients
Last modified: September 4, 2023
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Configuring DaVinci Resolve Remote Panels for use with HP Anyware
Blackmagic Design's DaVinci Resolve is a professional grade video editing program that contains a Remote Panel workflow designed to allow users to use USB panels connected to their system to control a remote DaVinci Resolve system via a network interface …
Knowledge Base Article Tutorial HP Anyware
Last modified: June 4, 2024
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Troubleshooting PCoIP Display Issues
This article provides  general troubleshooting steps for performance issues when remoting virtual desktops. Scenarios covered include: Video slicing or tearing. Screen (or parts of the screen) becomes fuzzy screen and then clears up. Slow screen updates. …
Knowledge Base Article Troubleshooting Performance Display HP Anyware Remote Workstation Card
Last modified: September 9, 2024
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Tera 1 PCoIP Zero Client or PCoIP Remote Workstation card firmware prerequisites when upgrading to new firmware releases.
Answer: Note: HP Anyware Tera 1 PCoIP Zero Client devices and firmware are End of Life. Whist Tera 1 based PCoIP Zero Clients can be upgraded to Firmware 4.7.1 they lack many of the modern security standards for network communication. It is recommended …
Knowledge Base Article Advisory Setup Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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