Understanding the support bundle for HP Anyware PCoIP agent for macOS
Support bundles can be generated on a macOS agent by running the  pcoip-support-bundler  script located in  /Library/Application Support/Teradici/pcoip  . The command must be run as root and will generate a gzipped tar file in  /tmp , outputting the name …
Knowledge Base Article Tutorial HP Anyware
Last modified: September 19, 2023
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Can a PCoIP Zero Client control the reset button on a PCoIP Remote Workstation card machine?
No. The PCoIP Remote Workstation card is only designed to work with the Power Button of the remote workstation.   … Can a PCoIP Zero Client control the reset button on a PCoIP Remote Workstation card …
Knowledge Base Article Advisory Setup Remote Workstation Card
Last modified: August 22, 2018
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Does the PCoIP Zero Client have left hand mouse configuration settings?
The PCoIP Zero Client currently has no specific left hand mouse setting. The PCoIP Zero Client configuration options in the OSD were designed to negate the necessity for right hand or left hand functionality therefore both buttons act the same. Right hand …
Knowledge Base Article Advisory Peripheral Devices Zero Clients
Last modified: September 3, 2023
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How does PCoIP handle networks with high traffic volumes?
When you plan to use PCoIP on network with high volumes of other traffic that may cause congestion, it is recommended that QoS is implemented to give PCoIP guaranteed bandwidth. PCoIP will adjust to use it's fair share of the network but UDP is typically …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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PCoIP Remote Workstation Card Software does not install on host.
When the PCoIP Remote Workstation Card Software does not detect a PCoIP Remote Workstation Card, it generates the following error and installation stops.   No PCoIP devices detected. Please ensure the hardware is installed and the Host Driver Function is …
Knowledge Base Article Troubleshooting Setup Remote Workstation Card
Last modified: September 3, 2023
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How many mouse buttons are supported by PCoIP Zero Clients?
Up to 5 mouse buttons are supported by Tera2 PCoIP Zero Clients in a scenario where the mouse is terminated locally at the PCoIP Zero Client. In a scenario where a mouse is plugged into a PCoIP Zero Client that has more then 5 buttons, the mouse needs to …
Knowledge Base Article Advisory Peripheral Devices Zero Clients
Last modified: July 3, 2020
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Why does my USB memory stick heat up when connected to a PCoIP Zero Client?
Answer: When a USB memory stick is plugged into a PCoIP Zero Client it can warm up during normal operation.  As the zero client chassis warms up, the USB memory stick also heats up due to the metal connections (both signals and shielding). This …
Knowledge Base Article Advisory Peripheral Devices Zero Clients
Last modified: September 3, 2023
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Is there any information left on my PCoIP Zero Client after a reset is performed?
When a PCoIP Zero Client is factory reset, the following information will still reside in flash: If a PCoIP Zero Client is connected to a network during the reset process, the logs will catch the normal network information on start up as part of its …
Knowledge Base Article Tutorial Security Zero Clients
Last modified: November 18, 2022
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What is Intelligent Packet Re-Transmission in PCoIP Protocol?
PCoIP Protocol uses UDP protocol similar to other real-time protocols (voice-over-IP, interactive video conferencing etc).  This is done to minimize the overhead associated with TCP protocol.  However, reliable transmission of data is important for remote …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
264
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