Troubleshooting Management Console Connectivity with Firmware 20.01
Firmware version 17.05 or 20.01 or newer is intended to be managed by PCoIP Management Console 20.01 or newer. HP Anyware recommends upgrading to PCoIP Management Console 20.01 prior to deploying firmware 17.05 or 20.01. Before using PCoIP Zero Client or …
Knowledge Base Article Troubleshooting Management Management Console
Last modified: July 10, 2024
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How do I add more license administrators to manage my license subscription?
Login to your account to submit a customer service inquiry. Please include the new license administrator’s first & last name, email address, and your license activation code. … How do I add more license administrators to manage my license …
Knowledge Base Article Advisory Accounts Licensing HP Anyware
Last modified: September 3, 2023
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Why does the "Network connection lost" message appear on my display?
The "Network connection lost" message indicates that the network connection between the PCoIP Zero Client and PCoIP Remote Workstation Card, HP Anyware PCoIP Agent or VMware View virtual desktop host is down or disrupted.  This provides an indication to …
Knowledge Base Article Troubleshooting Session Zero Clients
Last modified: September 3, 2023
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Configuration of smart cards with PCoIP Zero Clients and VMWare Horizon
This article is provided to help administrators in setting up smart card authentication in zero clients connecting to VMWare Horizon. This article has been reviewed against the following supported hardware and software versions: VMware Horizon 7.2 PCoIP …
Knowledge Base Article Tutorial Session Security Setup Third Party Enhancements Zero Clients
Last modified: September 3, 2023
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What are the USB Transfer Types?
The  Universal Serial Bus Specification  defined four types of data transfer. Data transfer occurs between the memory buffer on the host computer, and an endpoint on the universal serial bus (USB) device. Data is organized into packets before it is …
Knowledge Base Article Advisory Peripheral Devices HP Anyware Remote Workstation Card
Last modified: November 7, 2024
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Error: Broker failed to allocate the resource
Problem When trying to connect to a PCoIP Agent that is brokered, the client returns the error "Broker failed to allocate the resource".   Cause Broker failed to allocate the resource is a timeout error when broker fails to connect. The Broker is not able …
Knowledge Base Article Troubleshooting Session HP Anyware Remote Workstation Card
Last modified: September 3, 2023
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How to setup Windows Server 2008 R2 as an 802.1X Authentication Server.
The following guide shows an example Windows Server 2008 R2 configuration for use with the PCoIP Zero Client and PCoIP Remote Workstation Cards. The example sets up a brand new environment including a Active Directory Domain. It is recommended this …
Knowledge Base Article Tutorial Security Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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Using HP Anyware PCoIP Zero Clients and Remote Workstation Cards on a direct-connect (no IP) network
Direct-connect (no IP network) configurations, sometimes incorrectly referred to as "home-run networks", refer to a direct connection between 2 devices without network switches/hubs installed using straight through cables via patch-panels. Although zero …
Knowledge Base Article Tutorial Performance Setup Remote Workstation Card Zero Clients
Last modified: September 14, 2023
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How do I update my account details? (email address, account name, address or phone number)
Submit a Customer Service Inquiry with details of the changes you require. If you are a license administrator for your company, please include your license activation code. … How do I update my account details? (email address, account name, address or …
Knowledge Base Article Advisory Accounts
Last modified: September 3, 2023
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Why does the "Source signal on other port" message appear on my display?
This indicates that a video source connected to the Host does not correspond with the video port used on the PCoIP Zero Client. This can be corrected by either swapping the video ports used on the Host or the PCoIP Zero Client. The following shows two …
Knowledge Base Article Advisory Display Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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