Host Health Check - Diagnostics and troubleshooting guide
Summary To receive a detailed host diagnostic report, create a client  support/log file bundle  and then submit this bundle to the PCoIP  health check   tool.  Once the files are submitted, it will take 5-10 minutes to produce a detailed report.  The …
Knowledge Base Article Diagnostics HP Anyware
Last modified: April 2, 2025
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Host Health Check – Diagnose- und Fehlerbehebungsanleitung
Zusammenfassung Um einen detaillierten Host-Diagnosebericht zu erhalten, erstellen Sie ein Client-Support - /Protokolldateipaket  und senden Sie dieses Paket dann an das PCoIP-Systemprüfungstool    . Sobald die Dateien eingereicht wurden, dauert es 5-10 …
Knowledge Base Article Diagnostics HP Anyware
Last modified: April 2, 2025
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What firewall rules are created by the PCoIP Agent?
Windows Firewall Rules Default Microsoft Windows firewall rules populated by the PCoIP Agent for Windows installer.   Rule Details   Linux firewall CentOS 7.x In CentOS 7.x a predefined service is created in /usr/lib/firewalld/services/pcoip-agent.xml And …
Knowledge Base Article Advisory Session HP Anyware
Last modified: April 22, 2024
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What does the yellow marker mean on the top right of the screen when using the PCoIP Graphics Agent?
Problem During a PCoIP session there is a yellow marker on the top right of one or more displays. The yellow marker indicates that the PCoIP Graphics Agent is experiencing issues with the GPU configuration and has fallen back to non-accelerated …
Knowledge Base Article Troubleshooting Display HP Anyware
Last modified: January 21, 2025
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FAQ - Licensing for PCoIP Management Console
This FAQ provides common questions and answers on how to add or manage licenses on the PCoIP Management Console (MC) .  It includes concepts, guidelines and troubleshooting guidance.   FAQ – General What does a MC license look like?  What does the MC …
Knowledge Base Article FAQ Licensing Management Console
Last modified: February 17, 2025
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What does the 'No source signal' message mean?
The answer depends on what type of host the PCoIP Zero Client is connected to.  VMware View 4.5 or newer The message "no source signal" appears as an overlay when the VMware View virtual desktop puts the monitors to sleep.  Pressing a key or moving the …
Knowledge Base Article Troubleshooting Display HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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Steps for doing an Offline License Activation/Deactivation for Management Console
For offline activation, you will need some assistance from the HP Anyware technical staff. Scenario 1:   Fresh license activation : Login into your account on the  HP Anyware self service portal .  Don't have an account? Register  here . Select  …
Knowledge Base Article Advisory Licensing Management Console
Last modified: September 3, 2023
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PCoIP Agent has no available licenses to launch the remote session. Please try again later. If this failure persists, please report this failure to your system administrator.
Problem When starting a PCoIP session, the PCoIP Client shows the message "PCoIP Agent has no available licenses to launch the remote session. Please try again later. If this failure persists, please report this failure to your system administrator."     …
Knowledge Base Article Troubleshooting Licensing HP Anyware
Last modified: December 1, 2024
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Tuning PCoIP for high performance workloads
This articles provides 4 reference workloads that demonstrate how PCoIP can be optimized    Table of Contents:   Tuning options for Workloads of various types   Office workloads 3D Rendering workloads  High Fidelity workloads   Video Playback workloads …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card
Last modified: September 3, 2023
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What are the requirements for USB 2.0 (EHCI) support on PCoIP Zero Clients?
Answer: EHCI (Enhanced Host Controller Interface) is a high-speed controller standard that is publicly documented and provides high speed USB functionality. Tera2 based PCoIP Clients support USB 2.0 (EHCI) out of the box on all firmware releases. The …
Knowledge Base Article Advisory Peripheral Devices Remote Workstation Card Zero Clients
Last modified: December 1, 2024
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