HP Anyware Support | Documents, downloads, and support options for HP Anyware products

Sort by

Troubleshooting PCoIP session Connection Issues

Problem When connecting to a PCoIP Standard Agent for Windows, PCoIP Graphics Agent for Windows, PCoIP Standard Agent for Linux or PCoIP Graphics Agent for Linux the connection fails with one of the following messages: Error: Unable to connect to …

Error 6405: PCoIP Agent failed to launch the remote session

Problem When connecting to a HP Anyware PCoIP Agent the client receives the "Error 6405: PCoIP Agent failed to launch the remote session. Please try again. If this failure persists, please report this failure to your system administrator." Cause The …

TROUBLESHOOTING USB peripherals

This article provides a brief list of troubleshooting steps for common issues involving USB peripherals (e.g. DVD drives/burners, keyboards, mice, usb, smart phones, storage devices, hard drives, scanners, printers). This is not intended to be a …

Troubleshooting steps for Audio

This article provides a brief list of troubleshooting steps for common issues. Scenarios covered include: Audio issues using HP Anyware PCoIP Agent Windows Linux Audio issues using Remote workstation cards USB audio (including composite/multifunction USB …

What do the PCoIP server log disconnect codes mean?

There are a number of disconnect codes used in event logs to identify the cause of a session disconnect for HP Anyware PCoIP Agent. Amazon Workspaces and VMware Horizon View. For details on finding the logs, see How do I find the PCoIP event log files? An …

How to identify network issues in PCoIP Logs

All HP Anyware PCoIP Agents, PCoIP Zero Clients, PCoIP Remote Workstation Cards and PCoIP Software Clients log network statistics in the logs. The statistics are logged at different detail levels on different products. Understanding how to read these log …

Session negotiation failed while connecting from Zero client to VMware view . The Zero Client may not be compatible with the host session negotiation cipher setting

Scenario 1 When connecting from PCoIP Zero Clients running firmware 4.0.0 or newer up to 5.5.1 to virtual desktops using VMware Horizon View 5.3 or newer up to 6.2.0 and you are not able to connect. A session connection error is displayed on the PCoIP …

Troubleshooting Keyboard and Mouse issues

Problem When connecting to a remote session the keyboard and mouse do not work, the input is sporadic, the input lags, the cursor doesn't appear or the mouse is out of position. Cause There are many causes for Keyboard and Mouse issues. They include: …

What do the PCoIP Session 4 digit error codes mean when experience issues connecting to a remote host?

If you are having difficulties connecting a PCoIP client to a remote host and are receiving a 4 digit error code, the following table will provide suggested next steps. If you don't see the error code in the table below, open a caes with HP Anyware …

Cannot connect to session: Client shows licensing-related errors, or error 0x1002

Problem When attempting to establish a remote connection using a PCoIP client, the connection fails and one of these error messages appears: PCoIP Agent has no available licenses to launch the remote session. Please try again later. This desktop has no …

Filter by Products

Filter by Topics

Search Knowledge Center

Filter by Products

Filter by Topics