Why do my PCoIP Zero Clients randomly disconnect after upgrading to firmware 3.5.x to Firmware 4.8.1?
Scenario PCoIP Zero Clients randomly disconnect (approximately every 15-20 minutes) from the PCoIP session. In PCoIP Zero Client log file you can find the following lines: 0d,00:02:15> LVL:2 RC: 0 GSOAP :SOAP 1.2 fault: SOAP-ENV:Sender [no subcode] …
Knowledge Base Article Troubleshooting Zero Clients
Last modified: September 12, 2023
538
Why does my Tera2 PCoIP Zero Client perform poorly on a WAN, compared to a software client on the same network?
If you are experiencing refresh issues of image data when scrolling through text and/or images using a PCoIP Zero Client on a WAN network, ensure that you enable the Low Bandwidth Text Codec (LBTC) setting. Note: The LBTC setting is available on TERA2321 …
Knowledge Base Article Troubleshooting Performance Zero Clients
Last modified: August 2, 2023
530
PCoIP Management Console 2.x and 3.x is not loading pages properly when accessing the web interface via the FQDN
Problem Using fully qualified domain name (FQDN) in your browser to access the PCoIP Management Consoles web interface displays only a portion of the page. Using the IP address, the web interface page is displayed properly and user is prompt for user name …
Knowledge Base Article Troubleshooting Performance Management Console
Last modified: September 19, 2023
524
Recommend upgrading LLS 21.03 or earlier to the latest LLS to avoid service disruption
Our third-party license provider is upgrading certificates in March 2023 If you are running a  supported  HP Anyware Local License Server (LLS) or using the Cloud License Service (CLS), you will not be impacted by these changes.  The new certificates are …
Knowledge Base Article Troubleshooting Licensing
Last modified: September 3, 2023
523
Why does the PCoIP Zero Client OSD image quality preference slider not have any effect on PCoIP session?
Answer: Activation of the  Image Quality Preference slider requires enablement of the  check box found in the  Configure PCoIP image quality levels  ADM GPO variable shown below.   The Image Quality Preference slider (shown below) resides in the OSD under …
Knowledge Base Article Troubleshooting Display Performance Zero Clients HP Anyware
Last modified: August 2, 2023
522
Is the current Texas Instruments USB to serial adapter in the Samsung NC241 compatible with View 5.0?
Answer: No, the current Texas Instruments USB to serial adapter built in to the Samsung NC241 is not compatible with View 5.0, or with the latest TI drivers. For View 5.0 an older legacy driver must be used. This driver must be obtained directly from …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: August 1, 2018
487
Why my HP Anyware active directory service account user is failing to login to HP Anyware management interface?
Cause: Currently HP Anyware Manager does not allow domain administrators to be part of any group other than Domain Admins.  Solution: It is a known issue in HP Anyware Manger and bug has already been created for this issue. We are working to let customers …
Knowledge Base Article Troubleshooting Management HP Anyware
Last modified: September 19, 2023
489
Cloud Licensing is not working after activating with a Proxy Server or changing the Proxy Server
Problem HP Anyware for Windows has been activated via the powershell script or control panel specifying a proxy server. Immediately after activating the license connecting from the client fails. After the proxy server settings have been changed, the PCoIP …
Knowledge Base Article Troubleshooting Licensing HP Anyware
Last modified: December 1, 2024
488
Skipped compressing pkt due to PCM bit length in the PCoIP Remote Workstation Card Logs
Scenario User notices poor audio quality when connected to a PCoIP Remote Workstation Card (host card), and the following entries are in the PCoIP Remote Workstation Card's logs: 12/04/2013, 00:01:41> LVL:3 RC: 0 AUDIO_CMPRS :Skipped compressing pkt due …
Knowledge Base Article Troubleshooting Performance Remote Workstation Card Zero Clients
Last modified: August 3, 2023
488