Mobile Devices (Tablets)
Mobile Devices (Tablets)   Android Unable to establish Windows Graphics Session with an Android Client iOS How to get logs from iOS Windows IoT     Android Unable to establish Windows Graphics Session with an Android Client  Workaround:   Soft Client on …
Troubleshooting FAQ Diagnostics
Last modified: May 1, 2025
115
Workstation shows error "Host OS shut down unexpectedly" and it never goes away
Customers may receive a hardware error: "Host OS shut down unexpectedly". This error should go away once the operating system is running. If the operating system is running and the error does not go away, make sure that the workstation is running the …
Troubleshooting
Last modified: September 21, 2023
106
PCoIP Connection Manager Health check - Diagnostics and troubleshooting guide
Summary To receive a detailed  PCoIP Connection Manager diagnostic report, create a PCoIP Connection Manager  support/log file bundle  and then submit this bundle to the PCoIP  health  check tool .  Once the files are submitted, it will take 5-10 minutes …
Troubleshooting Diagnostics HP Anyware
Last modified: September 25, 2023
105
What do the PCoIP Session 4-digit error codes mean when experience issues launching Agent in a Remote Workstation?
If you are facing difficulty launching a PCoIP agent in a remote workstation and are receiving a 4-digit error code, then the following table provides the suggested next steps to take.   Error Code Error Message Description Suggested Next Steps 6002 …
Troubleshooting
Last modified: May 1, 2024
94
HP Anyware Graphics agent does not show video on paid streaming services such as Netflix/ Apple TV/ Disney+ / Spectrum LiveTV/ News streaming
  The HP Anyware Graphics agent uses graphics card video drivers for the PCoIP session. Due to  Digital rights management (DRM) , video drivers are likely to be blocked from capturing copyright content. Meaning video drivers are unable to read content …
Troubleshooting
Last modified: September 3, 2023
79
PCoIP Service Failure
This issue is a known bug. Please reach out to HP Anyware support for more information. When reporting, mention the error message: " pcoip.service: start-pre operation timed out. Terminating. " and open a support ticket Contact Support     … PCoIP Service …
Troubleshooting FAQ Setup
Last modified: October 10, 2024
69
Microsoft update to Full Enforcement Mode - impact to PCoIP Zero Client and Trusted Zero Client
HP - Teradici have confirmed there will be no impact to PCoIP zero client users as long as the Active Directory domain controller and the Certificate Authority have May 10, 2022 update (or newer). Smart card authentication will work even when Full …
Troubleshooting
Last modified: September 3, 2023
66
What are the required ports for Device Management Software (DMS)
Port Port Number Description TCP 20 FTP (Default Communication Port) TCP 21 FTP (Control port) TCP 22 SFTP (Secure File Transport Protocol SSH (remotely connect to devices) UDP 69 TFTP (Trivival File Transfer Protocol) TCP / UDP 389 LDAP TCP 443 HTTPS …
Troubleshooting Anyware Trusted Endpoints
Last modified: May 1, 2025
65
HP Anyware Graphics agent does not show video on paid streaming services such as Netflix/ Apple TV/ Disney+ / Spectrum LiveTV/ News streaming
The HP Anyware Graphics agent uses graphics card video drivers for the PCoIP session. Due to  Digital rights management (DRM) , video drivers are likely to be blocked from capturing copyright content. Meaning video drivers are unable to read content from …
Troubleshooting Tutorial
Last modified: September 3, 2023
52
SETUP macOS EC2 instance on AWS using Dedicated Hosts
To set up a macOS instance on AWS, you first need to configure Dedicated Hosts. Dedicated Hosts allow you to provision EC2 instances on physical servers fully dedicated for your use. Login to your AWS account and navigate to EC2 instances. Select …
Troubleshooting Tutorial FAQ
Last modified: October 29, 2024
49