FAQ - Licensing for PCoIP Management Console

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April 30, 2021

Last modified: 09/03/2023, 6:06 pm

Knowledge Base Article FAQ Licensing Management Console

This FAQ provides common questions and answers on how to add or manage licenses on the PCoIP Management Console (MC).  It includes concepts, guidelines and troubleshooting guidance.
 

FAQ – General

  1. What does a MC license look like? 
  2. What does the MC license unlock?
  3. How do I obtain or purchase a MC license?
  4. How can I see the list of licenses that have been purchased?
  5. How do I activate or de-activate my MC license?
  6. Is there an offline dark site activation process?
  7. How can I transfer my activated license to a new Management Console?
  8. My license has expired, how do I renew my license?
  9. Are there recommended steps to follow when upgrading the Management Console?

FAQ – Troubleshooting Tips

  1. My license key does not activate on my management console, what could be wrong?
  2. My license key does not show new expiry date on my Management Console after renew, what could be wrong?
  3. My license key has stopped working, what could be wrong?
  4. How do we recover licenses from a deleted Management Console?

FAQ – Related Articles

What does a MC license look like? 

The "Activation Code" (license) that are to be used on the Management Console will have a 16 character activation code (1234-5678-ABCD-EFGH in the example below). 

Licenses come by email after you order a Desktop Access or HP Anyware subscription package. 

If you do not see Management Console in the description, you likely have a HP Anyware License.  For detail on how to activate and manage HP Anyware licenses, refer to the FAQ - Licensing HP Anyware
 

Activation Code
Description:

HP Anyware Management Console Enterprise for Zero Client – Includes support and maintenance.
No. of Devices 60
Start Date:  06/02/2020
Valid Until:  06/02/2021
Activation Code: 1234-5678-ABCD-EFGH

 

What does the MC license unlock?

The license once activated will allow the MC to manage the "Number of Devices" indicated on the license (60 in the example above).  If you want to increase the number of devices on the MC, you activate another license that will increase the number of devices.  The total number of devices that can be managed from the MC will be the sum of all the licenses that are activated on the MC. 
You can view the visual comparison between Enterprise Management Console & Free Management Console version.

How do I obtain or purchase a MC license?

If you would like to purchase a subscription, login into the self-service portal and use the purchase options found here.   If you have purchased a new zero client you can obtain a license by filling in the form here.  For additional help, consult the FAQ - Managing your account on the HP Anyware self-service portal.

How can I see the list of licenses that have been purchased?

All licenses that are purchased are available on your HP Anyware License portal.  The purchaser of your licenses will have access to the portal:

How do I activate or de-activate my license?

The Management Console provides a GUI in the SETTING > LICENSE area of your MC where you can activate or de-activate your MC license.  

  • Activation instructions are here.  Deactivation instructions are here.

Is there an offline dark site activation process?

Yes, the instructions to the offline activation process are provided below:

The offline deactivation process is here.

How can I transfer my activated license to a new Management Console?

To use your license on a new Management Console, you will first need to deactivate the license from your old Management Console.  Once the license is de-activated, it is then available to activate on the new device.  Instructions are here.

My license has expired, how do I renew my license?

To renew the existing license , just click here.

What are the recommended steps for upgrading the Management Console?

Yes, there are recommended steps published in the administration guide.  See the "Migrating to a Newer Version" section which is here.

My license key does not activate on my Management Console, what could be wrong?

There are a few reasons why a license may not be able to activate on your management console. The most common reasons are that either your license has expired, or that your environment is not setup to be able to access the back end HP Anyware license activation server (teradici.flexnetoperations.com)

To troubleshooting the exact reason, follow the guidance in the KB, Why is the MC activation code (license) not working?.

My renewal license key does not show new expiry date on my Management Console after activating, what could be wrong?

The most common reason is old license is not returned prior to activating it during the renewal step.  To fix, follow the steps provided here .

My license has stopped working, what could be wrong?

The most common reason why a license has stopped working is that it has expired.  License expire at midnight on the "Valid Until Date" shown on your licensing e-mail.  The license could also be broken since it detected that the license was copied or there was an attempt to roll back time.  Guidance on solving these issues can be found in the following articles:

How do we recover the license from a deleted Management Console?

If your licenses has been deleted, follow the guidance provided in the KB, We have deleted our Management Console VM. How do we recover the deleted license?