We may request a support file from your system in order to troubleshoot and diagnose issues. The support file is an archive containing Anyware Graphics Agent for macOS logs and other diagnostic data that can help support diagnose your problem.
If you encounter any problems installing, configuring, or running the Graphics Agent for macOS, you can create a support ticket.
Before creating a ticket, be prepared with the following:
The Graphics Agent for macOS depends on the following system capacities and capabilities:
This release contains bug fixes and stability enhancements. In addition, release 24.10 of the Graphics Agent for macOS includes:
To update the Graphics Agent for macOS to a new version, obtain the new installer and run it in place to replace the older version. Your configuration settings will be preserved.
Note: About Permissions
Before you begin, make sure that you perform the following tasks.
Energy Saver features can cause the remote system to go to sleep or become unresponsive.
To prevent this, do the following:
The Graphics Agent for macOS must be assigned a valid PCoIP session license before it will work. Until you've registered it, you can't connect to the desktop using a Anyware client.
You receive a registration code when you purchase a pool of licenses from HP. Each registration code can be used multiple times; each use consumes one license in its pool.
This topic contains instructions for installing the Graphics Agent for macOS. Before you proceed, ensure that you performed the necessary prerequisite tasks.
Note: Firewall Settings
The Graphics Agent for macOS supports locally terminated Wacom tablets, where peripheral data is processed locally at the Anyware Client.
Connecting USB devices to the Graphics Agent for macOS is not supported. Keyboards, mice, and other pointer devices are managed by Anyware clients, and are always allowed.
Relative mouse movements, a feature used in many gaming applications or technologies built on Unity, is not supported.