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How much latency does PCoIP technology add to the remote system?

The latency added by PCoIP technology to a remote system is related to the time to encode (compression) and decode (decompression) for the PCoIP protocol, which depends on the implementation. Total end-to-end latency is determined by OS latency and …

I am unable to login to my account, what should I do?

Try resetting your password by clicking “forgot your password” link on the login page or click this link: Password Reset If you are unable to reset your password please Re-register here to gain access … I am unable to login to my account, what should I …

Knowledge Base Article Advisory Accounts Authentication

Last modified: September 3, 2023

4976

I cannot sign into my account. What should I do?

How to create an account? A user can self register to create an account. Follow the steps below to self register: Click the "Login" button on HP Anyware Support Portal home page . Click the "Create an account" button below "Log in" button. On the Self …

Knowledge Base Article Advisory Accounts

Last modified: September 3, 2023

6242

I do not receive the password reset email when I try to reset my password

Check your junk/spam folder. Make sure emails from support@teradici.com are not blocked/add this email address to your contacts list. If you still fail to receive the password reset email, please fill out the customer service request form. … I do not …

Knowledge Base Article Advisory Accounts

Last modified: September 3, 2023

507

Is it possible to configure the PCoIP Zero Client or PCoIP Remote Workstation Card device name via the hostname option on my DHCP server?

Answer: No you cannot name devices via DHCP, but you can pass your hostname from your PCoIP device to the DHCP server. PCoIP Zero Clients or PCoIP Remote Workstation Cards will pass DHCP options 12 (hostname) and option 15 (domain name) to the DHCP …

Is PCoIP technology encryption enabled all the time?

PCoIP is encrypted at all time and it is not possible to disable encryption. However, it is possible to adjust the encryption algorithm. … Is PCoIP technology encryption enabled all the …

Is the PCoIP Session AES encryption key set automatically or manually by a user?

The keys are generated automatically at the establishment of each PCoIP session. … Is the PCoIP Session AES encryption key set automatically or manually by a …

Is there any bandwidth consumed when a PCoIP device is idle?

The idle bandwidth depends on the PCoIP host type. Below are the idle bandwidths for different host types: HP Anyware 2.12 and newer, the idle bandwidth consumed is 1-2 kbps. VMware View 4.5 (using PCoIP Software 3.5) and earlier, the idle bandwidth …

PCoIP Zero Client supported keyboard layouts

PCoIP Zero Clients support the following keyboard layouts. Belgian ISO-8859-2 Belgian ISO-8859-2 (accent keys) Czech Danish ISO-8859-1 Danish ISO-8859-1 (accent keys) Dutch ISO-8859-1 (accent keys) Estonian Finish ISO-8859-1 Finnish ISO-8859-1 (accent …

Should I configure "Maximum Initial Image Quality" to 100 if I want lossless still image?

No. Regardless of PCoIP image-quality settings, still images are always lossless. The time it takes to display them depends on your image-quality settings and available network bandwidth. For most situations, it is recommended to use 40 for Minimum Image …

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